Communication Service Providers

Enhancing Collaboration with BPM in Remote Work Settings

According to a Forbes survey, 98% of professionals prefer working remotely for the majority of their time. Remote and hybrid work is a defining feature of the modern-day professional landscape. The Pandemic forced most companies to re-evaluate their traditional office-centric approaches to keep up with the changing times. Although it has gained great momentum, it has its share of drawbacks, like disturbed work-life balance, feelings of isolation, and most importantly, the challenges related to remote team communication and collaboration.

Types of team communication

Teams are the backbone of any company, and individuals within a team must stay connected to enhance collaboration and get the desired outcomes. The different types of remote team communication consist of:

• Verbal communication
• Non-verbal communication
• Written communication
• Visual communication
• Active listening

The different communication styles

Knowing how team members communicate makes it easier to navigate the differences in a team without affecting individual potential. The different communication styles usually consist of the following:

• Dominant or Commanding communication style, where a team member is highly driven, productive, and outcome-focused.
• Steady or consistent communication style, in which a team member is more relaxed but consistent and dependable in their performance.
• Conscientious or meticulous communication style, where a team member is high-achieving and strives for perfection in their work.
• Influencer or persuasive communication style, in which a team member creates an energetic and engaging atmosphere with their charisma .

Now, how do you get individuals with their own characteristic quirks and work styles to communicate and collaborate for a particular goal? Whether it is remote work communication, community collaboration or cross-functional collaboration, Business Process Management (BPM) smooths out the bumps and clears the roadblocks silently and effectively.

Benefits of BPM in remote work

As organisations adapt to this new reality, the need for efficient and streamlined team communication has never been more critical. A structured approach, like BPM, not only fosters collaboration but also optimises the digital workplace.

Standardises the processes in an organisation

Remote work can get more and more disorganised with less connected teams and operations. The right BPM solutions enhance processes throughout the organisation, standardising documentation procedures and maintaining consistency in the company. BPM systems also centralise operations and customise them to promote communication in remote work.

Promotes digitalisation

The Pandemic has forced the world into intense digitalisation, where companies have chosen several online communication and management tools to sustain remote work settings. BPM solutions also facilitate and smoothen the transitions to digitalisation. It centralises information related to processes and tasks. All relevant data, documents, and updates are stored in one place, making it easier for team members to access and share information digitally. It also helps provide visibility and transparency in the workflow .

Builds team communication

A team must remain in close contact to maintain coherence. They must get a platform to share their feedback, experiences, suggestions, and roadblocks. This also encourages team interactions. Several online tools like Trello, Google Workspace, Slack, and Zoom allow for collaboration and communication in remote work.

Employees appreciate and prefer remote work for its flexibility, but it can be challenging too, especially in maintaining communication and ensuring that teams work harmoniously toward common goals. BPM is a powerful solution to address the complexities of remote team collaboration within a team or across different teams. It acts as a guiding force, offers a systematic approach to managing tasks and workflows, and standardises documentation procedures. This standardisation is important in remote work, where the absence of face-to-face interactions often leads to misunderstandings and miscommunications. Thus, business process management is a versatile solution that not only addresses the intricacies of remote team collaboration but also empowers organisations to adapt, thrive, and remain competitive in a rapidly changing work landscape.

These advantages are pivotal in not only ensuring the continuity of business operations but also elevating the overall productivity and efficiency of remote teams.

For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like living organisms will be imperative for business excellence. A comprehensive yet modular suite of services is doing precisely that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

How can Infosys BPM help?

Infosys BPM communication service providers offers cutting-edge BPM solutions to help empower your organisation and your team. They help streamline the workflow and make the most out of the resources at hand.