Understanding the cost to serve

The client, a leading beverage firm in Australia, lacked visibility into the true profitability of its products and customers. This lack of data resulted in decisions being made across finance, commercial, and the supply chain that were not always fully informed with the facts. Infosys Portland developed a cost-to-serve data visualization model for the client, that helped identify profit improvement opportunities valued at more than 5% of the in scope spend.

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