Risk management in procure-to-pay outsourcing: A comprehensive guide

Procure-to-Pay Outsourcing Services

Our Procure-to-Pay outsourcing service covers the entire spectrum of accounts payable processes – from scanning, processing invoices, vendor queries, master data management, claims management to ensuring on-time payment while minimizing value leakages and enhancing vendor and employee satisfaction.

Transactional activities:

Supplier management
Catalog management
Spend management
Purchase order management
Invoice receipt
Invoice processing

Payment disbursement
Master data
Query management
Employee claims processing
Exception management
Reconciliation

VAT accounting and reporting
Period end support
P-card expense management
Early pay discount management
Standard payment terms compliance monitoring
GR IR management

Key niche activities:

Spend analytics
Procurement insights
E-invoicing implementation / execution

Supply chain finance – execution / support
Payment recovery services
Compliance solutions

Contract compliance analytics
Tax compliance services
Tax reclaim services

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Why us?

Infosys BPM leverages deep domain expertise to identify opportunities in the P2P accounts payable processes. Some of the key highlights of our experience in P2P services are:

Handling over 12 million invoices with 99% accuracy
Managing USD 95 billion in spend and complete 99.99% of rush payments in 24 hours
Managing 52,000 active vendors and processing 15,000 logistics claims
Making payments of USD 40 billion with a 99.5% straight-through processing rate
Resolving 180,000 vendor queries from 23 countries
Processing 15,000 logistics claims and 7,000 utility invoices per annum
Close to 3,000 professionals dedicated to serving over45 P2P clients
Driving process excellence by leveraging benchmarking across over 40 parameters

How we deliver value?

Our Procure-to-pay services deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their accounts payable (AP) processes with a high degree of automation.

We have a comprehensive and integrated P2P service capability. We augment our capability by continuously investing in building P2P expertise through:

Continuous investment in our end-to-end Source-to-Pay business platform. We take ownership of the platform licensing, hosting, applications, and processes. With the help of the following levers, we expedite the client’s P2P transformation:
Point technology solutions with built-in OCR engine and customized AP workflow.
A dedicated Procure-to-Pay academy, which focuses on increasing domain expertise.
Specialization of resources through dedicated domain development programs called 'PTP Practice Ambassador'.

Digital components for Procure-to-Pay Services

Digital accounts payable

Driving touchless invoice processing by leveraging best-in-class technology solutions.

Leverage our next-generation AP Platform that allows you to manage the entire Invoice-to-Pay lifecycle across industries, geos, ERPs, and team sizes. With a modular in-built artificial intelligence (AI) engine driving machine learning (ML) and robotics process automation (RPA), it offers an end-to-end solution for all your AP needs.

Our AP technology solutions and platform includes:

Native integration with most leading E-invoicing networks for uni-channel invoice receipting
Next-generation AI-driven OCR and XML extractors
AI-driven automation solving real-world AP problems – GL Coding / EDI fallouts and resolutions
Configurable workflows
Best-in-class scanning partnerships for a global- document scanning and archiving reach
Next-gen cognitive chatbots on our portals driving automated query responses, aiding self-service
AP cockpits with predictive insights on business metrics such as DPO and potential working capital savings
Native integrations with most leading ERPs for quicker time-to-value
In-built sub-ledger module - consume accounts payable as a service
AI-driven zero-touch travel and expense audits
Private blockchain and adjacent technologies for end-to-end supply chain solutions