Education Technology Services

Personalised learning: How edutech services tailor professional development for working professionals

Personalisation is the buzzword of the 21st century. It drives almost every aspect of modern life, from lifestyle choices to financial planning to social media feeds. A recent addition to this trend is personalising learning through edutech.

Although edutech services cater largely to K-12 and higher learning institutions, they are now finding uptake among progressive organisations that seek to leverage technology and modern pedagogies for corporate training and professional development programmes.

Offering personalised training is a great way for businesses to motivate employees and ensure higher engagement levels.

In recent studies, 94% of employees revealed their willingness to stay longer with organisations that invested in their learning and development (L&D), and 93% of high-performing companies agreed that personalised learning is vital in supporting their employees’ professional goals.

What is personalised learning? 

Personalised learning is a flexible learning approach that recognises the learners’ strengths, interests, needs, and specific learning styles and offers customised learning plans based on individual traits.

An example of personalised learning is the use of learning management systems in education that offer multi-format instructional content, remote access, and diverse assessment options.

Personalised learning at the workplace

We live in an age where remote and hybrid working models are becoming a norm, and workplaces are mostly populated with millennials and Gen-Zs who thrive on technology and personalised content. While older employees require constant upskilling to stay relevant, the digital natives may find a one-size-fits-all approach to training boring and irrelevant. Therefore, employers are looking to replace generic training sessions with custom modules that cater to a diverse workforce with varying needs.

Personalised learning at the workplace refers to employee-centric training programmes that take into account the individual’s role in the organisation, personal and professional needs, and specific interests. Custom training modules may target short-term needs such as onboarding help or long-term requirements like employee upskilling and reskilling. Edutech provides professional development technology and tools that address specific skill gaps and align individual career goals with larger business outcomes.

Not only does technology for professional development and training make learning engaging and interactive, but it also enables employees to learn on the go, attend team sessions remotely, collaborate with coworkers, upskill regularly, and receive instant feedback.

Companies that make personalised learning a part of their L&D strategy reap tangible benefits that include –

  • Increasing employee loyalty and retention
  • Nurturing relevant skill-sets in-house
  • Driving better engagement and knowledge retention
  • Getting a competitive edge

Edutech tools that aid professional development 

Edutech supports professional development by providing institutions with the means to enable personalised learning. Here are the prime edutech tools for organisations on the digital journey*:

Digital content platforms

During the COVID-19 pandemic, digital content platforms were instrumental in facilitating academic, skill-based, and professional development programmes across institutions. Organisations are now using them to provide professional development and training opportunities to their employees.

Most e-learning platforms are cloud-native, mobile-friendly, and accessible to anyone with an internet connection. They support educational resources in a variety of formats, such as webinars, micro-learning videos, simulations, and game-based modules.

With digital platforms, employees can take charge of their own training and professional development while team leaders and administrators effortlessly track their progress.


Many schools and universities have already embraced gamification services to support soft skills learning and professional development in education. Now, gamified content can take corporate training to new heights with points, badges, leaderboards, and other game features.

Gamification works by incentivising learning and promoting healthy competition among peers. It lends itself easily to the areas of onboarding, sales and marketing, and product training.


Wearable gadgets such as smartwatches and smart glasses can be invaluable in providing instant access to guidebooks and tutorials and facilitating team collaboration.

For instance, a customer service executive with smart glasses can quickly help a customer troubleshoot a product-related issue by gaining instant access to an online user manual. Team leaders can address concerns and queries in a matter of seconds and do away with time-consuming physical meets. 

AR and VR

Simulation-based training through immersive technologies can afford multiple benefits to organisations, including cost reduction, time efficiency, increased contextualisation, and risk mitigation.

With AR and VR, companies can provide safety training and 3-D interactions with high-risk equipment at a fraction of the cost involved in traditional training and with no risk to life and property.

Edutech tools have emerged as powerful catalysts for professional development, offering individuals endless opportunities to enhance their skills, broaden their knowledge, and stay relevant in today's rapidly evolving job market. They have transformed the professional development landscape, enabling individuals to excel in their careers by acquiring new competencies, collaborating with experts worldwide, and staying updated with industry trends.

How can Infosys BPM help? 

Infosys BPM edutech offerings include a feature-rich Smart Virtual Event Hosting platform that is fully customisable and scalable. This cloud-based SaaS platform can integrate with custom as well as off-the-shelf applications like MS Teams, Office 365, Salesforce, WebEx, and Zoom.

Enabled with new-age capabilities such as digital prototyping, intelligent operations, and immersive environments, the Infosys BPM platform can make training seamless, engaging, contextual, and productive.
Know more about the benefits of Infosys BPM Smart Virtual Event Hosting platforms for your business.

* For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like living organisms will be imperative for business excellence. A comprehensive yet modular suite of services is doing precisely that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

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