Legal Process Outsourcing

Emerging technologies in the legal world

Emerging technologies have ushered in a revolution among labour-intensive industries by automating repetitive and time-intensive tasks. For example, in the customer service industry, chatbots and automated calls have significantly reduced the burden for customer care teams. However, the legal profession has continuously fielded accusations of being ‘stuck in the past’ and reluctant to embrace technology. But modern law firms are trying to change this outlook, embrace technology in law, and benefit from emerging legal technology trends.

What is legal technology?

Traditionally, the only technologies in law had been practice management, accounting and billing, administration, and document management. But legal technology has come a long way over the past few years, especially with the pandemic forcing everything online. Now, it uses artificial intelligence (AI), blockchain, and automation solutions to deliver more effective and efficient legal services. Although the relationship between law and technology has had a rocky start, technology for lawyers and law firms is now revolutionising how they can deliver legal services.

Top legal technology trends

In an industry famous for its traditional working methods, emerging technology trends are bringing about change and shaping the modern legal landscape. Some of the top legal technology trends you need to know are:

  • Digital transformation: Digital transformation is sweeping every industry, and with customers moving online, law firms have no option but to build and enrich their digital presence. Moreover, digital interfaces are also simplifying and streamlining many legal processes and allowing customers easy access to lawyers through video calls and online portals. As a result, lawyers are also benefitting from remote (or hybrid) work settings, allowing them to achieve a better work–life balance and reduce burnout.
  • Automation: Automation technology in law has streamlined mundane and routine tasks of legal research, e-discovery, document review, data collection, reporting, and communication. As a result, law firms can now operate more efficiently and dedicate resources to providing better legal services.
  • AI: AI and machine learning (ML) are lucrative solutions bringing transformations beyond automation. In the legal industry, with the volume of data increasing, AI applications analyse vast amounts of data, identify patterns, and carry out predictive modelling. With powerful data-driven insights, lawyers can uncover critical evidence and build winning litigation strategies.
  • Cloud-based solutions: Cloud-based solutions help lawyers and clients share files and data easily instead of relying solely on emails. Additionally, the flexibility offered by cloud-based systems facilitates integration between different tools. This allows law firms to effectively manage their practice and bring transparency to communication with each other and clients.
  • Virtual legal assistants: AI and neural network model–powered chatbots harness the power of deep learning to act as virtual legal assistants (VLAs) to clients. This not only improves response time but frees up resources for high-value tasks. And when the VLAs cannot address a query, they forward it to the concerned department, extending the operational capacity of the team.
  • Data privacy and cybersecurity: Data has become an integral part of legal practice. And with the right tools, law firms can encrypt and securely share data within the organisation and externally. But with the risk of malicious attacks increasing, especially with the shift to remote work, law firms have to take precautions and use the right tools to ward off bad actors and ensure data privacy and cybersecurity.
  • Client focus: Legal industry is moving towards a more client-focused approach with the rest of the business world. Solutions such as remote video calls with lawyers, texting the legal team via legal platforms, automatic update emails, and access to client information anywhere are slowly becoming the norm in the legal industry. And technology in law is making this possible.

Emerging legal technology trends are transforming modern legal practices and shaping the future of the legal industry. Law and technology are no longer disconnected as technology for lawyers enhances the efficiency of legal services.
For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like living organisms will be imperative for business excellence. A comprehensive yet modular suite of services is doing precisely that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

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