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Legal Process Outsourcing

Guide to Legal Process Outsourcing

During the COVID-19 pandemic, corporate legal departments and law firms worldwide struggled with the additional demands of the new normal. Problems in budget allocation, resource management, and process optimisation have strained entire enterprises.

Restructuring of organisations and evolving regulations have further led to more legal spend. Other challenges include cybersecurity concerns, hurdles in remote work, optimising process workflows, and adopting new technologies.

In a recent report, 56% of legal professionals witnessed a significant decrease in the demand for legal services. About 49% of those surveyed were likely to delay seeking legal help if they encountered service issues.

In view of these ground realities, you need to improve efficiency in workflows and add relevant skill sets. The solution to growing in-house capabilities and flexibility as well as minimising costs is often found in a winning partnership with a legal process outsourcing (LPO) specialist.

Future trends in legal services: Why LPO matters ?

Many trends in legal services today underscore the benefits LPO offers.

Growth in the adoption of virtual tools and services is no surprise, given that a majority of the work is now done remotely. Clients are relying more on technologies like artificial intelligence (AI) and eDiscovery for their legal needs.

Take eDiscovery itself. From emails to video recordings as well as compiling, securing, and delivering electronically processed information is becoming prominent in lawsuits and investigations. Quality control of data is also a must for cloud platforms in legal services.

Besides these, virtual assistants help tackle complex legal services, using automation to improve efficiencies and reduce costs. Hybrid outsourcing projects allow legal processes to work round the clock between distribution centres.

Which legal services to outsource?

Before outsourcing any work to a third party, you must identify the most critical areas that would benefit from standardisation across your legal department. So, what kind of legal services are most amenable to outsourcing?
Often, the following legal processes are outsourced to experienced service providers:

  • IT and administration:

    Data collection and extraction, data entry, information management, billing, and legal eDiscovery processes.
  • Contracts:

    Legal contract lifecycle management, from creation and negotiation through execution and approval.
  • Research:

    Legal research and drafting, pre-compliance monitoring, compliance implementation, and multi-jurisdiction risk assessment surveys.

Other significant outsourced legal work includes intellectual property (IP) and document review.


Advantages of LPO services

  • Trim costs effectively


    When you make processes more efficient, they help reduce operational and overhead costs in return. Eliminating the need for in-house resources, legal process outsourcing helps streamline workflows and reduces the cost of reviews.
  • Access legal expertise


    Expert legal process outsourcing partners have the experience and technical know-how that go beyond standardised offerings. They also offer consultancy services and recommendations for a wide range of challenges that your business might encounter.
  • Get 24 x 7 support


    Outsourcing to an offshore partner gives you not only flexibility but also constant support around the clock. This 24 x 7 service lets you access skilled experts exactly when you need them the most so that you can easily scale up or condense your operations.
  • Reduce turnaround time


    The automation of repetitive tasks in legal, and future-ready technological solutions that provide more process visibility, results in a time-efficient legal process.

How to select a legal outsourcing provider?

Your LPO service partner should ideally offer custom solutions that take a holistic approach to resolving legal challenges. So, how should a company select an outsourcing provider? Before zeroing in on one, ask these questions:

  • How much experience does the vendor have in your niche?
  • What are their technological capabilities in LPO?
  • Does the service provider have in-house subject matter experts?
  • Can the outsourced process deliver sustained, tangible efficiencies?
  • How do they implement data safety and confidentiality?

Infosys BPM answers your questions

With an optimal cost model for LPO services and deep domain expertise, we can help transform, standardise, and automate legal tasks for your business.

Experience the benefits of integrated IT support for eDiscovery, contract lifecycle management, and research. Our LPO services come with AI-enabled solutions that increase quality and productivity through a combination of proprietary and market-leading tools.

We are capable of working as an extended arm of the client’s external attorney or law firm. To meet varying comfort levels and risk appetites, we also offer on-shore, near-shore, and offshore capabilities.