Robotic Process Automation

RPA-as-a-service: The power of cloud automation

It is no secret that business leaders across the board — industries, subsectors, and enterprises — are jumping on the automation bandwagon. The primary reason for latching on to this growing trend is the fact that certain business processes can greatly benefit from automating high-volume, repetitive, and low-complexity tasks, allowing workers to focus on creating value.

Various types of automation have percolated through the corporate ecosystem to deliver different benefits. On-premise robotic process automation (RPA) software, in particular, has been at the forefront of the automation revolution. While RPA has always been looked at as a function-specific solution, it is rapidly transforming into an enterprise-level opportunity driven by the cloud’s capabilities.

As we witness the widespread adoption of automation around the globe, here’s looking at the concept of RPA-as-a-service and cloud automation.*

What is RPA-as-a-service?

The increasing popularity and undeniable advantages of SaaS have made it evident that the ‘as-a-service’ model can work for all kinds of businesses. The primary reason is that enterprises can reap the endless benefits of a specific technology or a solution while not dealing with the complexities associated with its development and maintenance.

The same logic can be applied to RPA too. Cloud automation, in this regard, can automate various business processes using cloud-native, web-based RPA and AI solutions.

What are the key benefits of an RPA cloud solution?

Since RPA-as-a-service is essentially a cloud-native solution, it allows for ease of use, greater scalability, and lower total cost of ownership (TCO). For example, Infosys BPM helped a global MNC automate its HR processes and the solution resulted in:

  • 70% decrease in manually intensive tasks
  • 50% faster processes
  • Negligible possibility of errors
  • Significant net savings

Let’s look at the biggest cloud automation advantages with reference to RPA-as-a-service.  

  • No IT infrastructure required
  • Being a cloud-native software available via the web, it doesn’t require any additional IT setup or investments.

  • Instant deployment and zero implementation time
  • You don’t need to worry about downloads, installation, or updates since the technology is already in place and has been thoroughly tested. This means users can apply the automation aspects to their processes immediately without any downtime.

  • End-to-end RPA – Intelligent automation
  • RPA-as-a-service uses cutting-edge artificial intelligence (AI) tools and methodologies to comprehend, extract, and process data that is scattered across documents and sources. With built-in analytics, the solution can deliver insights that you can use for making critical decisions. You can also deploy smart assistants to streamline your workforce’s mundane tasks.

  • Superior security, compliance, and privacy
  • RPA-as-a-service takes a layered approach to security. You should look for a solution that has the right security standards and privacy credentials in place, including ISO 27001 and SOC 1 and 2 Type 1 and 2 certifications.

  • Ability to scale up or down
  • RPA-as-a-service empowers businesses to deploy digital assistants across devices for their employees while possessing the ability to add capacity, manage workloads according to fluctuating demands, and scale the potential of automation across the board.

  • Low maintenance costs
  • While we have already touched upon the low-cost aspect of deployment and operations, it is also worth noting that cloud-based automation ensures lesser costs with reference to maintenance and upgrades as well.

It is a great time for forward-looking enterprises to embrace RPA-as-a-service. The perfect blend of RPA, AI, and cloud automation (along with a well-designed roadmap for its implementation) can take your business to the next level.

How Infosys BPM can help?

At Infosys BPM, our unified framework combines people, processes, and technologies to ensure that our clients get a near-zero-touch process that is efficient, customer friendly, and intelligent. From advisory services to bot support, our blend of RPA and AI with an innovative service design means you can leverage cloud automation tools and technologies that work in diverse, complex environments. 

*For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed on organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like a living organism, will be imperative for business excellence going forward. A comprehensive, yet modular suite of services is doing exactly that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

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