Client Insights

Client-Centric Solutions

A partner who listens to you. A solution that works for you.

At Infosys McCamish, we believe in imbibing your culture and operating as an extension of your teams, while still giving you our unique perspective. We recognize that each insurance business is unique, and hence, we listen to your specific challenges and tailor unique business solutions that address your needs. So we can deliver results that help you stay ahead in a marketplace with unprecedented regulation, competition and change in customer profiles.

Committed to staying the course, with you

Many of our 37 long-term insurance clients – including 7 of the top 10 US insurers – have been with us for years. And we have co-created outcomes with them by broadening our portfolio and understanding their enterprise inside-out. You can be confident that as your partner, we will demonstrate a profound understanding of your business at the micro and macro levels. Often this involves telling you what you need to hear, not what you want to hear. But you’ll find value in partnering with us for just that.

Flexibility to change with your changing needs

Today, your continued expansion may be marred by rigidity in processes, partners, technology, or delivery of services. We are geared to give you the flexibility you need on two counts. One is flexible technology – our platforms can be configured to handle 3,000 policies or 3 million, 30 product categories or 300, and to manage 1,000 or 600,000 producers. The other is flexible operating models — we deliver solutions through business process outsourcing, software-as-a-service, and licensed model. You can choose from one of these service models or operate with a combination of these models as your needs evolve — control processes that are critical to your business, and leverage Infosys McCamish for the rest.

Services and platforms across your insurance value chain

We bring to you deep domain expertise in servicing an unmatched breadth of insurance products in life and annuities, producer management, and retirement. Our services include our industry-leading platforms VPAS® platform, PMACS®, Deferral +®, Advisorfolio® and VPAS® Benefit Plan Administration (BPA) applications. Today, 28 life insurance companies use VPAS® Life and/or PMACS®. More than 3 million policies are administered on VPAS® in various engagement models, a number that is set to cross 13 million upon completion of a mega conversion of over 10 million policies of traditional products. Over time, we have proven our conversion capability across 15 large and complex engagements — migrating more than 1.8 million policies to our platforms from other policy administration systems.

Infuse new efficiencies into your operations

We have consistently exceeded industry service level standards such as LOMA and are at work focusing on continuous process improvements using our Six Sigma expertise. We have partnered with leading insurance software vendors to provide best-in-class features and capabilities in areas such as process re-engineering. You can rest assured that your operations will remain robust and reliable with Infosys McCamish — our services are underpinned by scalable datacenters for redundancies, business continuity plans, 24/7 support, a dashboard that monitors key performance indicators, and consistent reporting and management of service level agreements (SLAs).

Our client-centric solutions manifest in outcomes that matter, for your business

Infosys McCamish delivers solutions that improve your agent and customer satisfaction, while reducing risk and cost of operations. With our solutions, you will be poised to launch new products faster, optimize your expense and loss ratios, and manage distribution channels rapidly and comprehensively. Working from four delivery centers and locations across the globe, our 600-strong team is committed to helping you transform your operations for a competitive edge and grow your top-line revenues.

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