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Delivery Model

Overview

We are very comfortable taking on challenging mandates that require global orchestration of disciplines spawning people, process, technology, data, and infrastructure. Whether your business is life and annuities, producer management, or retirement services, we can address your needs through five integrated delivery models.

  • Business processing outsourcing (BPO) : In this model, our personnel use our applications to serve the retail, group, special and non-qualified executive retirement plan markets. ’We use what we sell’ to help tailor your administrative service requirements, which will meet your profit objectives and help you focus on your core capabilities. All this, while still providing your customers with excellent service.
  • Functional business processing outsourcing (BPO): In this model, our personnel use your software to help to tailor your service requirements to meet your business objectives and free you to focus on your core capabilities.
  • Software-as-a-service (SaaS) : We provide expert systems and technical support to companies preferring to deploy existing administrative personnel but require a system specifically designed for their business, which can be accessed from any location.
  • Licensed software : This model can address the needs of companies that want to purchase, install, and maintain the software on their own computers, and also negotiate provisions for acceptance and installation, customization upgrades, and maintenance.
  • Hybrid: Our platform and services can be configured to meet your specific business goals and includes the capacity to quickly change to conform to meet evolving market, regulatory, and industry demands.

With Infosys McCamish, you are not limited to deploying a full-blown SaaS model, or engaging us for an end-to-end platform BPO solution.

Our delivery models are unique because they are embedded with the capacity to change as your business needs evolve. For example, you can engage us for a ‘hybrid’ SaaS / BPO solution where your client-facing activities are done in a SaaS mode, while your personnel and “back office” activities are handled by us. Or you could deploy a full SaaS model upfront — with the ability to migrate selected functions to us when you are ready.

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Methodology

Transforming financial services companies

Infosys McCamish is a long-term trusted transformation partner to carriers. We have years of transforming our life carriers’ operations and IT department.

  • Our emphasis is on enhancing our carriers’ brand
  • Infosys McCamish has service-oriented roots providing premier services to most discriminating buyers and producers
  • Our culture and legacy is to act as a partner who is committed to ensuring that our carrier’s business goals are met and exceeded

Rather the goal is new markets and emerging distribution channels, improving customer service, reducing cost per policy, speed-to-market, or platform consolidation and integration by reducing and/or eliminating system risk of fragile and/or redundant systems, we partner with our carriers to align with their business objectives through transformation.

Our transformational model


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Industry Knowledge

Partnering with you to achieve your strategic goals

By partnering with you, Infosys McCamish adds significant business and IT value as a trusted player, driving business agility in a dynamic market. In fact, we have a business perspective and track record that few other outsourcers of business solutions can claim — generating $44 billion of face amount in less than five years as a virtual insurance company before commercializing our service offerings. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security.

As your partner for success, Infosys McCamish listens to the challenges you face and implements the business solutions you need. Seen as a leading developer of solutions and services in the insurance and financial services industry, we deliver the right blend of business knowledge and technical expertise to ensure that your company achieves its growth initiatives and remains competitive. You can be confident that, as your partner for the long-term, we will demonstrate a profound understanding of your business at the micro and macro levels.

Some of our recent achievements include:

  • Infosys McCamish was positioned as a Leader in the Magic Quadrant for North American Life Insurance Policy Administration Systems for the second consecutive year.
  • Infosys McCamish has successfully completed the SOC 1 Type II Statement on Standards for Attestation Engagements (SSAE 16) and International Standards for Assurance Engagements (ISAE 3402) examinations for the sixth consecutive year. These certifications confirm that Infosys McCamish delivers operations and IT services for its clients with the highest level of security and controls.

Disclaimer: Gartner, Inc. ‘Magic Quadrant for North American Life Insurance Policy Administration Systems' by Kimberly Harris-Ferrante, 3 September 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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