Capital Market BPM Services

Introduction

Financial services firms worldwide are facing key challenges that include increasing competition and margin pressures, growing customer expectations, and changing regulations and complexity in products, leading to high investments to ensure compliance. As a result, cost reduction, digitisation of business processes, improved regulatory compliance, and enhancing end-customer experience are emerging as the key focus areas.

Overview

Infosys BPM Capital Market solutions enable financial institutions to optimise performance, reduce complexity, and stay ahead of the competition. We assist global asset and wealth managers, custodians, private equity firms, investment banks, broker dealers, and financial information providers in preparing for the future.

We have a strong capital markets practice that provides 24 x 7 global coverage for multiple clients. We apply our proprietary Process Progression Model (PPMTM) framework to achieve target operating model.

Our Offerings

Why us?

We are uniquely placed in driving process transformation by leveraging our cross-functional teams across technology, consulting, and operations, and our home-grown Nia and AssistEdge product suites to drive digitisation across value chain. We have delivered benefits such as:

• 40% reduction in average handling time (AHT) in the account opening process for a US-based financial advisory firm.
• Implementation of bank reconciliation tools, resulting in risk exposure reduction by $3.48 million for a global custodian bank.
• Formulated an internal shared service utility for a global investment bank, resulting in 15% YOY process and productivity improvement.

We have a dedicated CoE (Wealth Management, Asset Management, and Investment Banking) that focuses on best practices, monitoring regulations, metrics/benchmarks, knowledge management, training, and partnerships. Our on-demand e-Learning modules with certification are accessible anytime, anywhere.

We have strategic partnerships with global leaders/fintech/regtech in the Capital Market space across advisory, platform, and RPA/ML/AI providers, giving our clients the best solution tailormade to their needs. We take a holistic view and provide an end-to-end integrated technology and operations solutions to our global capital market clients. Our leading proprietary platform offering includes the ITRS, a Finacle and Reconciliation solution.

We have a strong Capital Market practice providing support to our global clients by leveraging our Global Delivery Model, including onshore, nearshore, and offshore delivery centres.