BPM Services for Banking Industry


Change is the new constant for the banking industry – with volatility in global markets, new regulations, and heightened customer expectations. Today, the two areas of focus for banks are maintaining healthy margins and improving the end-customer experience to ensure retention. We can help you realize tangible outcomes in these areas through comprehensive BPM services, process consulting, and technology-enabled solutions.

Banking highlights

$ 4 Million$ 110 Billion$ 1.6 Million
Mortgage loans served across the globeValue of payment transactions scrutinizedAssistance provided to distressed borrowers annually

Why us?

The Infosys BPM banking services cater to the highly complex needs for clients across the banking value chain – including retail banking operations, lending/mortgage, and credit cards. We also provide a host of functional services in finance and accounting, human resources, procurement, legal processing, research, and analytics. Our services help companies transform their business processes, improve financial performance, and standardize processes with reduced costs. Some benefits we have delivered to our clients include:

  • A leading Australian bank: 95% reduction in reconciliation errors through process re-engineering and automation in the credit cards chargeback process
  • A top 10 US bank: USD1.1 million savings as a combination of reduced fraudulent losses and gain share benefits through efficient enterprise fraud management processes
  • A leading US bank: 50% reduction in cycle time through process re-engineering in commercial lending> assessment





  • Core Banking Operations
  • Digital Banking Operations


  • Commercial Lending
  • CRE
  • Leasing and Equipment Finance
  • Commercial Cards
  • Trade Finance
  • Treasury Solutions
  • Cash Management

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better