BPM Services for Banking Industry

The banking industry has been facing significant challenges due to margin constraints and regulatory requirements, causing banks to re-evaluate their business models, operations, and technological interventions. Infosys BPM recognizes this and offers specialized services to help banks in transforming their operating models, augmenting their business performance, and streamlining processes while simultaneously reducing costs and delivering enhanced business value.

BPM Services for Banking Industry

Why Us?

The banking services division of Infosys BPM is composed of a team of over 10,000 skilled professionals who cater to a variety of global banks across various regions. Our goal is to revolutionize banking by redefining our clients' businesses. Our key tenets include:

Renew the Core: We assist our clients in making the shift from a "people only" approach, based on our robust technological foundations.

Innovating to New: Our approach, rooted in design thinking, goes beyond simply addressing issues and involves uncovering hidden problems that may unlock newer possibilities. We aid clients in addressing business challenges by delivering innovative solutions in automation, machine learning, and artificial intelligence.

Culture of Learning: We constantly foster a culture of continuous learning and knowledge sharing through collaboration, education, and empowerment.

  • Account Verification
  • Application Screening
  • Payments and Exception Processing
  • Customer Service
  • Garnishments
  • Virtual banking
  • Email Support
  • Reconciliation and Direct Entry
  • Account Maintenance
  • Bank Card Claims
  • Online and Deposit Fraud Detection

  • Application Processing
  • Pre-Underwriting
  • Underwriting
  • Credit Review
  • Document Preparation
  • Post-closing Review
  • New Loan Setup and Administration
  • Foreclosure
  • Bankruptcy
  • Loss Mitigation
  • Collections
  • Loan Modifications
  • REO Support
  • Reps & Warranties

  • Application Processing
  • Statement Spreading and Research
  • Document Preparation
  • Loan Booking
  • Loan Servicing
  • New Account Setup
  • Payments Processing
  • Reconciliation
  • Commercial Real Estate Finance

  • Document Management
  • Card Application Screening
  • Application Processing
  • Underwriting and Decisioning
  • Servicing
  • Recoveries
  • Payment Processing and Settlements
  • Cards Maintenance
  • Collections and Account Closure
  • Applications Fraud Management
  • Payment Protection Insurance
  • Chargebacks
  • Investigations and Disputes

Transform your operating models

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