Retail Banking

In retail banking, deposit, card and payment operations encompass an array of processes and systems that facilitate customer acquisition, account opening, servicing, money movement, risks management, collections, fraud and disputes, etc. These operations are constantly evolving and critical for ensuring seamless and secure transactions.

Banks globally face several challenges across deposit, card, and payment operations. These challenges include ensuring data security, managing cyber-threats, fraud detection/prevention, and navigating complex regulations.

In addition, there is a need to integrate new technologies with legacy systems and a pressure to personalize services. Banks are also looking to maintain operational efficiency while reducing costs. Hence, they must continuously innovate and adapt to maintain efficiency, security, and compliance.