BPM Services for Banking Industry

Overview

The Infosys BPM Financial Services vertical comprises of 9,500+ professionals and serves banking clients in multiple geographies across various locations. Our aim is to recreate the future of finance and redefine the business for our financial services clients, which include:

  • Renew the Core: We support our clients in transitioning their business from ‘people only’ to ‘people + machine’ through a combination of automation and innovation.
  • Innovating to New: With Design Thinking at its core, we are in pursuit of not only solving problems but also identifying hidden issues, which could open up new possibilities. We help clients in addressing business challenges by redefining and delivering innovative offerings in automation, machine learning, and artificial intelligence.
  • Culture of Learning: We are fostering an environment of knowledge sharing through a combination of collaboration, education, and empowerment.
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Offerings

RETAIL BANKING

  • Account Verification
  • Application Screening
  • Payments and Exception Processing
  • Customer Service
  • Garnishments
  • Virtual banking
  • Email Support
  • Reconciliation and Direct Entry
  • Account Maintenance
  • Bank Card Claims
  • Online and Deposit Fraud Detection

MORTGAGES AND CONSUMER FINANCE

  • Application Processing
  • Pre-Underwriting
  • Underwriting
  • Credit Review
  • Document Preparation
  • Post-closing Review
  • New Loan Setup and Administration
  • Foreclosure
  • Bankruptcy
  • Loss Mitigation
  • Collections
  • Loan Modifications
  • REO Support
  • Reps & Warranties

COMMERCIAL AND BUSINESS BANKING

  • Application Processing
  • Statement Spreading and Research
  • Document Preparation
  • Loan Booking
  • Loan Servicing
  • New Account Setup
  • Payments Processing
  • Reconciliation
  • Commercial Real Estate Finance

CARDS AND PAYMENTS

  • Document Management
  • Card Application Screening
  • Application Processing
  • Underwriting and Decisioning
  • Servicing
  • Recoveries
  • Payment Processing and Settlements
  • Cards Maintenance
  • Collections and Account Closure
  • Applications Fraud Management
  • Payment Protection Insurance
  • Chargebacks
  • Investigations and Disputes

Request for services

Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better