Financial Services
BPM Analytics
Positively tackling false positives to deliver $9 Mn savings
Robert Anderson, Vice President at a large US-based bank and responsible for its enterprise fraud management activities, was concerned about the high number of false positive cases pertaining to check frauds. With the bank’s check review processes being undertaken manually, the resulting lack of efficiencies led to unavoidable delays in check processing. This case details how Infosys BPM helped enhance the bank’s rule engine for fraud alerts to deliver over $9 Mn in savings.
Approach summary:
- Conducted comprehensive data analysis
- Amended check fraud alert parameters
- Implemented enhanced controls
- Set up performance monitoring system
Key benefits:
- Delivered savings of over $9 Mn
- Increased timely check fraud detection from 95% to 100%
- Fraud alert ratio extraction dropped from 13% to 4%
- Insights on frauds and alerts
