Positively tackling false positives to deliver $9 Mn savings

Robert Anderson, Vice President at a large American bank and responsible for its enterprise fraud management activities, was concerned about the high number of false positive cases pertaining to check frauds. With the bank’s check review processes being undertaken manually, the resulting lack of efficiencies led to unavoidable delays in check processing. This case details how Infosys BPM helped enhance the bank’s rule engine for fraud alerts to deliver over $9 Mn in savings.