Retail Banking
Navigate the evolving landscape of retail banking with digital interventions
Know moreIn retail banking, deposit, card and payment operations encompass an array of processes and systems that facilitate customer acquisition, account opening, servicing, money movement, risks management, collections, fraud and disputes, etc. These operations are constantly evolving and critical for ensuring seamless and secure transactions on our banking platform.
Banks globally face several challenges across deposit, card, and payment operations in the context of financial institutions. These challenges include ensuring data security in financial services, managing cyber-threats, fraud detection/prevention, and navigating complex regulations in online banking.
In addition, there is a need to integrate new technologies with legacy systems and a pressure to personalize services for business customers. Banks are also looking to maintain operational efficiency while reducing costs. Hence, they must continuously innovate and adapt in digital banking to maintain efficiency, security, and compliance.
Infosys BPM leverages cutting edge technology & expert knowledge to deliver tailored solution to our retail banking customers. Our tailored solutions utilize technology levers (including Gen AI, ML, RPA, Reporting & Analytics), industry best practices, lean / Six Sigma based improvement opportunities and our proprietary service management framework - Process Progression Model (PPM), with the objective of cost optimization, risk reduction, control enhancement, transforming customer experience and roadmap for continuous improvement.
Bringing values to businesses through our products and services
Find out more about how we can help your organization navigate its next. Let us know your areas of interest so that we can serve you better
All the fields marked with * are required