Business Transformation Services
How digitization is shaping the future of banking
Fast-paced technological advancements are driving the continuing evolution of the banking sector. Cryptocurrencies and metaverse had taken center stage in the sector not so long ago. However, in 2023, new trends like generative AI, Open Banking, AR/VR, etc., became stronger. These trends are likely to continue in 2024 alongside the emphasis on ESG and embedded finance. While fast-paced digitization in banking is beneficial to banks and customers alike, it is essential to have an omnichannel approach where digital agents augment humans to provide a great customer experience.
