capital markets solutions for equity & debt financing
build a resilient, future-focused capital markets ecosystem
Know MoreCapital market services that drive operational excellence
The capital markets industry is navigating a period of transformation, driven by generational wealth transfer, hyper-personaliz ed customer experiences, innovative products, and evolving regulations. With interest rates stabilizing, the focus is shifting to reimagining data infrastructure, digitization, modernizing legacy systems, harnessing advanced tech (AI, machine learning, and blockchain), and expanding into new segments. Despite pressures on fees and market volatility, and intensifying customer and regulatory demands, optimism for long-term growth remains strong. Thriving in this dynamic environment requires bold strategies, visionary foresight, and a strong embrace of transformative innovation.
Key stats
24/7 Global operations
4500+ Professionals
28+ Clients
20+ Regional dialects
Shaping the future of capital markets financial services
We at Infosys BPM bring together future-focused workforce and deep domain, platforms and technology expertise to empower capital market firms in navigating the complexities of a dynamic landscape. Our global team of skilled professionals deliver end-to-end operations and harness AI to hyper-personalize customer experiences. Our solutions are designed to foster agility, innovation, and resilience while being aligned with ESG goals and regulatory compliance.
Whether it’s reimagining data infrastructure or optimizing operations, we partner with you to unlock opportunities and build a sustainable, growth-focused future in capital markets. We are committed to build a purposeful, resilient and innovative future with you.
AI & intelligent automation in capital market operations
Capital markets firms are under mounting pressure to do more with less — faster settlement cycles, thinner margins, and growing data complexity leave little room for manual intervention. Infosys BPM embeds intelligent automation across the trade lifecycle, replacing high-volume, error-prone processes with AI-driven workflows that scale without proportional cost growth.
Where we apply it
| Operations Area | Technology Applied | Business Outcome |
| Reconciliation & Exception Management | ML-based anomaly detection | Fewer exceptions, faster resolution |
| Corporate Actions Processing | NLP & intelligent document extraction | Reduced processing errors and cycle time |
| Regulatory Document Handling | Generative AI for data extraction & classification | Faster filings, lower compliance risk |
| Trade Confirmation & Settlement | RPA-driven workflow automation | Straight-through processing at scale |
Why leading financial institutions choose Infosys BPM
Our Capital Markets practice is spread across asset & wealth management, broker dealer ops/investment banking, custody services, registrar and transfer agency, private equity and alternate assets, market infrastructure and retirement services with 4500+ associates catering to 28+ clients across the globe. We also support a host of functional services, such as finance & accounting, human resources, customer service, procurement, legal processing, digital business, media services, and analytics. Our support to capital market clients spans across front, middle and back-office in the asset management, investment banking and wealth management space, supported by strong operations and centers of excellence. We provide full range of services such as research, data analytics, client onboarding, AML/KYC, data management, trade management, reconciliations, clearing and settlement, corporate actions, collateral management, regulatory reporting, etc., across different products and covering all markets and asset classes. We have extensive experience of supporting capital market operations and advising investors.
Regulatory & compliance readiness for US capital markets
Regulatory complexity is a board-level risk — not a back-office concern. Infosys BPM's capital market services are structured around the compliance frameworks governing US financial institutions, so your outsourcing partner is never a regulatory liability, ensuring a strong adherence to the financial markets' licence requirements.
| Regulatory Framework | How We Support It |
| T+1 Settlement (SEC) | Same-day affirmation across trade confirmation, allocation & settlement workflows |
| SEC Rule 17a-4 & FINRA | Accurate regulatory reporting with built-in audit trails & exception management |
| Dodd-Frank / OTC Derivatives | End-to-end trade repository submissions & data reconciliation |
Compliance accountability is embedded into every SLA — with dedicated compliance leads and real-time dashboards keeping your risk and legal teams informed at all times.
Key clients supported
Our capital market service expertise
- AI-first capital market practice with integrated ops + tech + consulting services model
- Domain experience and proven relationships with leading asset and wealth managers over multiple years with engagements covering the industry value chain along with a global delivery model (GDM)
- Proprietary service management framework, Process Progression Model (PPM), to reduce cost and risk, and to transform customer experience along with skin-in-the-game engagement models
- Powerful ecosystem of product vendors and FinTech partners
Insights
Build a smarter, sustainable capital market future
Success stories
Bringing values to businesses through our products and services
Challenges and solutions
The highest-value processes for capital market BPO are those that are high-volume, rules-driven, and operationally intensive — including trade reconciliation, corporate actions processing, regulatory reporting, reference data management, and clearing and settlement. Infosys BPM's capital market services cover the full front-to-back-office spectrum, allowing firms to outsource selectively or at scale depending on their strategic priorities.
Our capital market financial services delivery model is built around US regulatory frameworks — including T+1 settlement, SEC Rule 17a-4, FINRA reporting, and Dodd-Frank obligations — with dedicated compliance leads, SLA-embedded accountability, and real-time reporting dashboards. Compliance is not an add-on; it is a core design principle of every engagement.
We follow a structured parallel-run model where critical processes operate simultaneously across both your team and ours until all performance benchmarks are consistently met — nothing moves to steady state until it is ready. This approach eliminates the risk of service disruption and ensures full knowledge transfer before any handover is completed.
Intelligent automation is applied at the process level — not as a layer on top of operations. Across our capital market services, we deploy ML-based anomaly detection in reconciliation, NLP for corporate actions and document processing, and RPA in trade confirmation workflows, delivering measurable reductions in exception rates, processing times, and operational cost.
Every engagement operates under clearly defined SLAs covering accuracy, turnaround time, and regulatory adherence, with performance reported through real-time dashboards accessible to your leadership team. Quarterly business reviews are built into the engagement model to track outcomes, surface improvement opportunities, and ensure the commercial value case remains on track.
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