Financial Services

Transforming Banking Customer Experience through Explainable AI

The rise of AI in banking industry has been glorious so far. But the flip side poses potential risks especially when banks adopt AI models in the “Black Box” mode to make critical business decisions. An unfair and biased AI model can potentially attract the risks of lawsuits and penalties. As a response to that problem, we have "explainable AI", which we will discuss in this PoV. We will see why it is required for banks and how banks can infuse explainable AI into their ecosystem to stay compliant and customer-relevant in competitive markets.

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