Financial Services

Cracking the code of collections efficiency

A long-standing BPM partnership can yield unexpected outcomes, as Edward Cole, Head of UK operations at one of the largest banks in the US discovered to his pleasant surprise. The bank’s tried and tested relationship with Infosys BPM, saw its offshore personnel take the lead in proposing and driving an automation-driven transformation that not only addressed customer dissatisfaction with collections processes but also yielded annual cost savings of $296k.

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