Robotic Process Automation

Transforming the workplace with RPA

There is no getting around the fact that future workplaces will witness humans and robots working side-by-side. We are, however, not talking about physical robots. The robots we’re referring to here are robotic process automation (RPA) bots that can interact with computer systems, the same way human employees would, to complete certain tasks efficiently and swiftly without human intervention. The incorporation of RPA into an organisation’s standard operating procedures is an excellent way to boost productivity, reduce costs, and complete tedious, repetitive tasks accurately and rapidly.

What exactly is RPA?

In simplest terms, RPA is the use of modern technology and software to automate rule-based business processes. Process-centric organisations can benefit greatly from incorporating RPA to take over various tasks. RPA boosts overall efficiency, improves workflows, and frees employees to take on higher-value tasks. Once a bot observes a human worker and records the process workflow, it completes rules-based tasks. It can mimic the way workers interact with their computer systems to take over these actions. Once implemented, these bots can log into systems, input or extract data as needed, navigate pages, and a lot more.

Employees at most modern workplaces spend hours daily on repetitive computer tasks that can be easily automated. RPA can complete these tasks in a matter of seconds, saving a great deal of time and enabling these employees to be much more productive. Let’s take a look at some tasks that are perfectly suited to RPA.

  • Email prioritisation: Workers spend considerable amount of time at the beginning of their day in sorting through new emails and categorising them based on importance and urgency. The incorporation of RPA could completely eliminate this time-consuming process by presenting workers with an organised inbox every morning, with important messages that require immediate action flagged at the top.
  • Competitive research: RPA can conduct comprehensive market research and compile news alerts about the competition to provide organisations with detailed and accurate information about competitors. By monitoring their financial statements, filings, and more, RPA can provide real-time competitor analysis to help with high-level decision-making.
  • Data entry: Employees spend a lot of time extracting and compiling data from various sources. RPA speeds up the process by isolating relevant information from scanned documents, images, or PDFs and enters them into financial systems or collates data in different formats into a single, standardised report.
  • Accounting duties: Automating simple financial duties can save a lot of time and effort for the accounts department while completely eliminating human error. RPA bots can create expense reports, match invoices to purchase orders, and perform several other basic accounting processes.
  • HR duties: RPA can take over several time-consuming HR department duties, such as ordering business cards, acquiring security access, or assigning workspaces to new employees. It can also process employee benefit forms, make payroll updates, and handle employee exit procedures. With RPA handling these various back-office HR duties, HR staff can focus on more important tasks that demand critical thinking, human interaction, and faster decision-making.
  • Customer service: RPA can streamline the customer service workflow in various ways, including scanning reviews, identifying complaints, updating customer details, chatbot coordination, and various other tasks that customer service representatives spend a lot of time on. RPA can identify and highlight common customer complaints, and employees can rectify these problems before they develop into more serious issues.

The incorporation of RPA into an organisation’s various processes can revolutionise workplaces in the future. RPA bots take seconds to complete tasks that would take several human-hours and eliminate the possibility of errors in the process. Handing over tasks to RPA allows employees to focus on duties that demand creativity, strategy, problem-solving, and other skills that software doesn’t possess. RPA is the future, and the sooner businesses adopt this technology, the sooner they will see improved performance and ROI, ensuring long-term sustainability.

For organisations on the digital transformation journey, agility is key in responding to a rapidly changing technology and business landscape. Now more than ever, it is crucial to deliver and exceed organisational expectations with a robust digital mindset backed by innovation. Enabling businesses to sense, learn, respond, and evolve like living organisms will be imperative for business excellence. A comprehensive yet modular suite of services is doing precisely that. Equipping organisations with intuitive decision-making automatically at scale, actionable insights based on real-time solutions, anytime/anywhere experience, and in-depth data visibility across functions leading to hyper-productivity, Live Enterprise is building connected organisations that are innovating collaboratively for the future.

How can Infosys BPM help?

With a comprehensive suite of Robotic Process Automation solutions on hand, Infosys BPM can guide your organisation into the future with RPA. Reach out to explore personalised solutions for your specific business needs.

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