Procurement Services

Outsourced Category Management Services

At Infosys Portland, we have been managing categories on behalf of our clients for nearly 15 years. We understand the challenges faced by client category teams, and have the deep process and category expertise to overcome these challenges and deliver greater value at less cost.

We provide clients with outsourced end-to-end category management services and outsourced category management support services which allow clients to improve the return on investment (ROI) of their procurement function.

End-to-end category management

Infosys Portland provides outsourced end-to-end category management services across a wide range of categories, including:

Property and real estateFacilities management, waste management, lease management, security, cleaning, pest control
HR servicesRecruitment, temporary labour, training learning and development
Logistics Couriers, road freight, freight forwarding, pallets
Engineering and capital projectsEngineering services, engineering consumables, capital equipment maintenance
MarketingPrint, media, creative agency, market research, public relations
ICTEnd user computing, infrastructure, telecommunication, IT services, software, multi-function devices (MFDs)
TravelAir, accommodation, travel management, car hire
Office consumablesStationery, corporate print
FleetFleet management organisation (FMO), vehicles, fuel
Business servicesMailroom, records management, uniforms, laundry, debt collection, insurance
Professional servicesManagement consultants, legal services, audit services
Insurance claimsAssessors, builders, home contents, glazing, motor vehicle repairs
Medical goods and servicesConsumables, imaging equipment

Our specialist teams typically manage specified, non-core spend categories. Our responsibilities include sourcing, supplier performance management, demand and compliance management, category analysis, planning and reporting, and market and knowledge management.

We take responsibility for delivering results such as customer service, cost reduction, risk management, and improved supplier performance. We deliver services using onsite resources and teams operating out of our offices – both onshore and offshore.

Our Category Management services are managed against a plan with defined objectives, deliverables, and milestones. Progress is reported regularly by means of interactive and custom reports such as CPO Dashboard.

Our teams leverage deep client and market knowledge to improve the value delivered from future spend, and to ensure that suppliers' terms and pricing align to current best practices and market conditions.

Our end-to-end category management service includes:

Outsourced category management services

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