Human Resource Outsourcing

Leveraging Technology to Streamline HR Processes

The gateway to enter a company, the Human Resources (HR) department, is crucial for recruitment and talent acquisition. However, it is much more than just a recruiting unit: HR cultivates talent, nurtures skills, and creates a vibrant work environment. Think of HR professionals as your:

  • Talent scouts: Unearthing gems who align with the company's vision.
  • Coaches: Guiding employees through their growth journey and unlocking their potential.
  • Conflict navigators: Smoothing disputes and building bridges for a peaceful workplace.
  • Advocates: Championing employee rights and well-being.
  • Strategists: Building a resilient workforce that adapts to change and drives innovation.

And the list does not end here. While HR's strategic role encompasses shaping the future of the company, there lies a constant struggle beneath the surface. Overflowing inboxes, mountains of documentation and the relentless march of time — these are the hidden foes that often hinder HR's ability to soar.

HR process improvement is key to giving HR the wings to fly. This can be achieved to a large extent by automating tedious, repetitive tasks. And this is where technology shines. Today’s cutting-edge tools are a game-changer for the HR sector. They automate HR processes, empower teams and help unleash the full potential of HR. 

HR and technology

From recruitment robots to data-driven decisions, the tech revolution is sweeping the HR landscape. Here is a detailed look:

  1. Recruitment reimagined
  2. Forget sifting through mountains of resumes, screening applicants, filtering candidates, scheduling interviews, and so on. Application tracking systems (ATS), which are AI-powered screening and interview platforms, can efficiently automate HR processes. Hidden gems can be discovered faster than ever.

    The benefits of technology extend beyond routine hiring, and have proven to be invaluable even for seasonal recruitment. On-demand hiring platforms provide essential flexibility for both workers and businesses.

  3. Onboarding made smooth
  4. The journey starts with an offer letter, but the real climb begins with onboarding. Onboarding a new hire involves filling tonnes of forms, explaining policies and handholding till they get acclimatised. Thankfully, onboarding platforms transform this uphill battle into a smooth digital journey, letting HR to focus on strategic, value-adding initiatives.

  5. Performance squared
  6. Data-driven performance management tools offer real-time feedback, monitor progress, and pinpoint skills gaps, fueling ongoing improvement and unleashing individual potential.

  7. Benefits paradise
  8. Benefits administration platforms streamline enrollment, automate claim processing and provide employees with self-service access to update their information and track their benefits usage. This cuts down on paperwork, reduces errors and frees HR from tedious tasks, letting them instead focus on strategic benefits planning and employee well-being initiatives.

  9. Enhanced training and development
  10. Learning Management Systems (LMS) and interactive e-learning platforms replace bulky and heavy training manuals. Leveraging engaging multimedia tools like animations, interactive exercises, gamified content and even immersive AR/VR experiences, revolutionise knowledge acquisition, making it both accessible and a captivating adventure.

  11. Communication revolution
  12. Powerful communication tools such as Microsoft Teams and Google Meet break down communication barriers and foster transparency. Platforms like Slack and Yammer help share company news, announcements and employee surveys all in one place, building a vibrant community where everyone feels heard and valued.

  13. Embrace the data
  14. Shift from intuition to informed action! Analytics dashboards give businesses real-time insights into employee engagement, retention rates and training effectiveness. This data helps in making informed decisions for further HR process improvement, optimising processes and streamlining workflows, and building a thriving HR ecosystem.

  15. Integration is key
  16. Do away with data silos and get all of your systems — applicant tracking, learning management system (LMS), performance management system, payroll services etc. — talking to each other. Seamless flow of information turbocharges efficiency, minimises errors and contributes to enhanced HR processes and smoother operations.

    The icing on the cake is that, with technology, all the above mentioned services can be made available on a self-service portal. By choosing the right tools, integrating them seamlessly and empowering the team to embrace the change, you can:

    • Boost efficiency and productivity
    • Reduce costs and errors
    • Increase employee retention
    • Improve employee experience and engagement
    • Make data-driven decisions for strategic growth

Numbers speak

The numbers do not lie: HR tech is surging!

  • 86% of HR pros say ATS streamline hiring, helping them find top talent and work smarter.
  • AI's meteoric rise in HR cannot be ignored, with a projected growth of 14% by 2025. It is redefining how we find, engage and empower our teams, paving the way for an efficient workforce.
  • Over half (53%) of companies are tech-ing up their training and proving that modern methods build a skilled, future-proof workforce. It is indeed time for everyone to join the digital learning revolution!

Building a resilient and innovative workforce takes vision, but execution demands meticulous planning and strategizing. This often translates to mountains of paperwork, endless meetings and juggling countless deadlines. It is no wonder that HR professionals can sometimes feel like they are drowning in administrative tasks.

Thankfully, HR and technology are joining hands and revolutionising the HR landscape. From recruitment and onboarding to performance management and beyond, technology streamlines workflows, enhances efficiency and empowers HR professionals to focus on strategic initiatives.

As organisations continue to embrace innovative solutions, the future of HR promises continued advancements, ensuring that human capital remains at the forefront of organisational success.

How Infosys BPM can help

Don't just get things done, do them better! Leverage our HR expertise to automate HR process and champion continuous HR process improvement. Explore Infosys BPM’s HR outsourcing (HRO) for strengthening your end-to-end HR processes.

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