The future of digital banking in a post-AI world
With a rapid shift towards digital banking services – fuelled by the pandemic – the post-AI era is poised to reshape the already dynamic landscape of digital banking. Bringing 24x7 accessibility, flexibility, and a customer-centric approach to banking services, innovations in the fintech industry are driving the growth and shaping the future of digital banking. As generative AI platforms continue to take centre stage, conventional banking services can revolutionise customer experience and bring personalised banking services to the masses, which is impossible in traditional banking. Despite the challenges of data security and customer awareness looming large, banks that can adapt to navigate this digital landscape are the only ones that can survive in the digital banking future of the post-AI era.
