Analyst Corner

Infosys BPM joins the three-comma club, crossing $1B in revenues

Infosys BPM, the business process management subsidiary of Infosys Ltd, has officially crossed over a billion dollars in revenue in FY’20, an important milestone with implications on the future of the company as a whole.

Established in 2002, Infosys BPM has steadily built its capabilities over the last 18 years along two tracks:

  • Expansion of back-office operations including finance and accounting, procurement, and customer service operations
    • Investments and focus on growing horizontal BPS services
    • Strong focus on embedding emerging technologies within business operations, such as AI-based suite of procurement solutions, and investments in blockchain, digital twins, RPA, and AI in finance
    • Organic expansion of business, and M&A-fueled growth, with acquisitions such as Portland group (2011), HiPUS (Hitachi-Panasonic) JV (2019), and Eischtec (2019)
  • Focused M&A to build industry-specific solutions:
    • Success in the banking domain with the ABN AMRO joint venture of Stater
    • Acquired a 75% stake in Stater, taking on mortgage admin services capabilities from ABN AMRO in 2019
    • Acquired insurance BPaaS firm McCamish Systems Ltd in 2009

Infosys BPM also rates #1 in voice of the customer in multiple Top 10s at HFS, including Source-to-Pay and Insurance Services. Many of Infosys clients are its biggest advocates, and unlike some of its other billion-dollar BPO contemporaries.

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