Infosys BPM - Leaders Speak

Leader's Speak

Srikant Balan on Infosys BPM strategy

Speaker: Srikant Balan, VP & Head, Corporate Strategy & Risk

Srikant Balan discusses how leading brands across eras have redefined their strategy to enhance and transform customer experience. He further mentions how the corporate strategy for Infosys BPM has evolved over the years with an intended focus on 'Reimagining BPM'. The strategy focus for ‘Reimagining BPM’ is on reshaping client experience and igniting employee minds, which revolves around our overall strategy statement ‘Navigate Your Next’. While working through our business objectives, we focus on our core values namely, driving efficiency, enhancing effectiveness, and improving end user experience. Keeping the digital aspect into perspective, Srikant also emphasizes on ‘The Digital Framework’. Check out the video for further insights on Infosys BPM corporate strategy.

Leader's Speak

Industry Interactions – L&D Summit & Awards 2019- October 16, 2019 | Four Seasons Hotel, Bangalore

Speaker: Raghavendra K, SVP and Global Head – HRD, Infosys BPM

Raghavendra K, chaired the panel discussion on 'Designing L&D for Lifelong learning' at the L&D Summit & Awards 2019. With focus on aspects such as changing L&D strategies in the digital era, he further emphasized on the need for upskilling employees to cater to the evolving business needs. During the discussion he further mentioned about various L&D best practices at Infosys BPM, namely, LEX, Virtual Classrooms, and Harvard Manage Mentor. The summit was curated by Transformance Forums that aim to create and bring around a Transformational leadership for individuals and industry.

Leader's Speak

NASSCOM C-Summit 2019 - May 30, 2019 | Hotel Westin, Times Square, New York

Speaker: Anantha Radhakrishnan, Chief Executive Officer and Managing Director, Infosys BPM

Infosys BPM was a proud sponsor at the NASSCOM C-Summit 2019. CEO & MD, Anantha Radhakrishnan moderated a compelling session on 'The Power of Collaborations and Strategic Partnerships'. He was joined on this panel by one of our key client folk and a few other high profile panelists. The panelists discussed how customer experience should be at the core of every collaboration, how trust, communication and alignment are key to any successful partnership.

Leader's Speak

Industry Interactions – SHRMIAC Conference 2019, 10-11 October, 2019

Leader's Speak

SHRMIAC Conference 2019, 10-11 October, 2019 | Hotel Taj Palace, New Delhi

Speaker: Raghavendra K, SVP and Global Head – HRD, Infosys BPM

Raghavendra K was a panelist at 2 panel discussions at SHRMIAC Conference 2019. In one of the panels while discussing the topic ‘GIG Economy’, he mentioned, “Managing GigWorkers demands employers to have specific focus on reinforcing freedom of space and routines, enhance avenues of skill and value addition and increasing touch time with the employees.” He further discussed, how GIG Economy impacts new technologies and the new-age employees.

The other panel discussion addressed the topic ‘Emerging strategies and technologies that redefine L&D strategy to cater to the Agile & Skilled: The Real Workforce of the future’. During the course of the discussion, Raghu mentioned, ‘Change is bringing a lot of stress to everybody in the industry. So, ensuring ready talent pool is just not a L&D or HRDs agenda but of the entire organization where the leadership and the workforce collaborate to define and work on skills and competencies of the future.’ Almost 2000 Senior HR professions, business leaders, key decision makers, thought-leaders, innovators, authors and philanthropists across diverse industries attended the conference and shared their perspectives on transforming HR.

Leader's Speak

NASSCOM BPM Strategy Summit 2019 – September 5, 2019 | Hotel Conrad, Bangalore

Speaker: Satish Nair, VP & Business Head, Digital Services, Infosys BPM

Infosys BPM was a proud Silver Sponsor at the 2019 NASSCOM BPM Strategy Summit. The event was attended by leading industry experts and practitioners. This year’s summit covered various facets of how organizations can ‘Power Up to Sustain Disruption’. The event saw thought-provoking discussions on key technologies, digital transformation, cognitive intelligent automation, redefining customer experiences, and various other trending industry topics. Satish Nair, moderated a panel discussion on “A Move from ‘B2C’ to ‘B2I’ Business Model”, wherein he spoke about the current market scenario, various opportunities & challenges in delivering B2I, and its criticality for the provider community. Infosys BPM was awarded the NASSCOM Customer Service Excellence Award in the 'Process Efficiency' category. The award was a result of our exemplary work in driving business metrics’ performance using advanced technology interventions and actionable insights, for a global mining giant.

Leader's Speak

SSOW Europe – May 13-16, 2019 | The Estoril Congress Center, Portugal

Speaker: Kapil Jain, SVP and Global Head of Sales and Enterprise Capability, Infosys BPM

Infosys BPM was a key sponsor at the SSOW 2019, Europe, one of the world’s largest shared services and outsourcing events. Business leaders across industries gathered at the event to examine and discuss the trends pointing to a fast digitalizing future. Kapil Jain, led a panel discussion on ‘Digitalizing Outsourcing Transformation – The Future of the Industry’, wherein the panelists explored the key trends in digital and addressed the proverbial elephant in the room. Satish Nair, VP & Business Head, Digital Services, was a key panelist in a presidential style debate on ‘Bridging the Gap Between Reality and Expectation’. Infosys BPM also sponsored the event refreshment kiosk, and offered premium healthy juices with a unique ‘sustainable’ concept.

Leader's Speak

SSOW Orlando – March 11-14, 2019 | Disney’s Coronado Spring Resort, Florida

Speaker: Kapil Jain SVP and Global Head of Sales and Enterprise Capability, Infosys BPM

Infosys BPM was a key sponsor at the SSOW 2019, Orlando, which is among the world’s largest shared services & outsourcing events for business leaders. A panel discussion on ‘When Digital Meets BPM,’ led by Kapil Jain, saw the panelists address the ‘elephant in the room’ – the challenges and unaddressed issues of digital transformation. During the event, Infosys BPM organized a much appreciated and widely-attended Design Thinking workshop. Infosys BPM was also awarded the prestigious 2019 SSOW Orlando Impact Award with T-Mobile US in the Creative Talent Management category for providing increased efficiency and reduced attrition leading to noiseless service delivery.