Leader's Speak
NASSCOM BPM Strategy Summit 2019 – September 5, 2019 | Hotel Conrad, Bangalore
Speaker: Satish Nair, VP & Business Head, Digital Services, Infosys BPM
Infosys BPM was a proud Silver Sponsor at the 2019 NASSCOM BPM Strategy Summit. The event was attended by leading industry experts and practitioners. This year’s summit covered various facets of how organizations can ‘Power Up to Sustain Disruption’. The event saw thought-provoking discussions on key technologies, digital transformation, cognitive intelligent automation, redefining customer experiences, and various other trending industry topics. Satish Nair, moderated a panel discussion on “A Move from ‘B2C’ to ‘B2I’ Business Model”, wherein he spoke about the current market scenario, various opportunities & challenges in delivering B2I, and its criticality for the provider community. Infosys BPM was awarded the NASSCOM Customer Service Excellence Award in the 'Process Efficiency' category. The award was a result of our exemplary work in driving business metrics’ performance using advanced technology interventions and actionable insights, for a global mining giant.