The Bat-Terfly Effect Of Wuhan And How Infosys BPM Responded To It
The “create a new operating model” effort necessitated by the COVID-19 outbreak has been a huge success for Infosys BPM, and for its clients and employees. We received more than 50 appreciation emails from our client stakeholders within the first week of “new BCP operations”. Our employees are exhibiting equal, or in several cases higher levels of productivity without any drop in quality of work. This holds true for front office, middle office and back office operations across diverse business functions. Our operations have almost reached pre-COVID-19 stage, and in some cases higher levels of production and stakeholder satisfaction has been achieved.