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Global companies are seeking 'measurable, long-term business value' from Business Process Outsourcing (BPO) in terms of higher productivity, improved agility, and enhanced customer service. A value-based approach to business process outsourcing is the key finding of a survey conducted by Forbes Insights in association with Infosys BPM. The survey gauges the perception of multinational companies as the global economy recovers from the downturn.
For the survey, Forbes Insights interviewed more than 200 C-level executives, board members and directors at global companies with revenues exceeding US$ 1 billion across manufacturing, financial services, insurance, telecom, retail, and other industries.
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Published with permission of Forbes Insights