Going Beyond the Contract – the CEVA Logistics and Infosys BPM Partnership

“As a contract and performance manager with CEVA Logistics and managing Infosys BPM from a client perspective for the last four years plus, gives me an opportunity to share valuable experiences so far! Infosys has gone beyond the contracted servicing model and been focusing on creating value-add digital solutioning and tools, upgrading its technology using AI and robotics and providing Quality driven analytics for CEVA Logistics’ back-end processes!

Outsourcing and partnering with Infosys BPM has resulted into reaping benefits from its buffet of shared services; automated and scalable solutions, efficiency driven outcome, auto-pilot teams and multi-location BCP sites to our advantage! Their focus on retaining customer loyalty and confidence has been a key behind their transformation and be-spoke leadership. The way forward has been to leverage from their existing and evolving capabilities, forging deeper into a long-term relationship with a maximum ROI to the contract!”

– Sandhya Bhambani, Global Finance Outsourcing & Performance Senior Manager, CEVA Logistics