8th September, 2016
11:00 a.m. ET
Chad Lloyd, Senior Vice President, Consumer Lending - SunTrust Banks Inc
Bill Andryusky, Senior Vice President, Consumer Loan Operations Executive - SunTrust Banks Inc
Kapil Jain, Senior Vice President and Global Head of Sales & Enterprise Capability- Infosys BPO
In this webcast, attendees will learn about SunTrust’s recent transformation within their Consumer Lending operations that
included realignment of resources, the use of robotic process automation, and a keen focus on the client-experience.
SunTrust Banks, Inc., an American bank holding company, with over US$175 billion in assets and headquartered in Atlanta,
has as their primary businesses deposit, credit, trust and investment services. While other transformation efforts have
been attempted, this time, their approach was more formal and aligned strategically, resulting in turn times and pull
thru ratios improving dramatically.