Webcast: SunTrust Transformation Journey – Resources, Robotics, Client-Experience

Date 8th September, 2016

Time 11:00 a.m. ET

Duration 1 hour

Speaker(s) Chad Lloyd, Senior Vice President, Consumer Lending - SunTrust Banks Inc       
Bill Andryusky, Senior Vice President, Consumer Loan Operations Executive - SunTrust Banks Inc

Kapil Jain, Senior Vice President and Global Head of Sales & Enterprise Capability- Infosys BPO

Event overview

In this webcast, attendees will learn about SunTrust’s recent transformation within their Consumer Lending operations that included realignment of resources, the use of robotic process automation, and a keen focus on the client-experience.

SunTrust Banks, Inc., an American bank holding company, with over US$175 billion in assets and headquartered in Atlanta, has as their primary businesses deposit, credit, trust and investment services. While other transformation efforts have been attempted, this time, their approach was more formal and aligned strategically, resulting in turn times and pull thru ratios improving dramatically.


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