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Webcast: SunTrust Transformation Journey – Resources, Robotics, Client-Experience

​​​​​​​​​​​​​​​​​ Event details | Event overview

Event details

Date: September 8, 2016
Time: 11:00 a.m.​ ​ET
Duration: 1 hour
Speaker(s): ​Chad Lloyd, Senior Vice President, Consumer Lending - SunTrust Banks Inc
                     Bill Andryusky, Senior Vice President, Consumer Loan Operations Executive - SunTrust Banks Inc
                     Kapil Jain, Senior Vice President and Global Head of Sales & Enterprise Capability- Infosys BPO

Event overview

In this webcast, attendees will learn about SunTrust’s recent transformation within their Consumer Lending operations that included realignment of resources, the use of robotic process automation, and a keen focus on the client-experience.

SunTrust Banks, Inc., an American bank holding company, with over US$175 billion in assets and headquartered in Atlanta, has as their primary businesses deposit, credit, trust and investment services. While other transformation efforts have been attempted, this time, their approach was more formal and aligned strategically, resulting in turn times and pull thru ratios improving dramatically.


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