Event Overview
BPM Infosys speaker - Vijay Narsapur - VP & Strategic Business Practice Head - Customer Experience & HRM
Join us for our 2nd session of NASSCOM BPM e-Confluence, which will deep-dive into the new hybrid working models emerging, as more companies give flexibility to employee to work from anywhere, thus leading to pressures for both customers and the organizations. Focus will be to discuss how BPM players can be part of their customer's journey in this change, what are the different collaborative models which will allow both to do more, to create a seamless & contactless service experience!
Focus
- Realigning the business models with newer execution mechanisms
- Approach to do more with less person-to-person interaction
- Understanding of these new areas and how a customer center can evolve to support the contactless service center
