Date 8th - 10th February, 2010

Location Rio All-Suite Hotel & Casino Las Vegas, USA

Event overview

At the Reverse Logistics Conference and Expo, the focus of Third-Party Service Providers (3PSPs) is to help Original Equipment Manufacturers (OEMs), retailers and branded companies become aware of the global reverse logistics support. It is an opportunity to identify key outsourcing decision makers and future service partners.

Infosys sponsors a booth and co-presents a client session.


Session details


9th February, 2010


13:30 PST


Case Study: Customer Returns Support and Asset Recovery - Non-service


Suranjan Pramanik, Associate Vice President and Head, Manufacturing, Infosys BPO Karyn Wilder, Senior Manager, Customer Returns, Cisco

Session Description

The session highlights how our client migrated from a decentralized model with inconsistent processes and lack of tools to a world-class returns support and asset recovery model with more than 80% asset recovery rate. Our client demonstrates how they were able to turn this from a cost center to a profit center by collaborating with internal and external partners.

Visit us at Booth Number N8 for more information.

Speaker Profiles

Suranjan Pramanik

Suranjan Pramanik is responsible for driving growth of Manufacturing, the largest business unit at Infosys BPO. He has held several leadership roles with Infosys Technologies, the parent organization of Infosys BPO. Suranjan has extensive experience in advising companies on driving transformation in operations, supply chain and information technology.

Karyn Wilder has more than 12 years of experience in customer service, distribution, reverse logistics, and asset recovery. She began her career at Cisco Systems in customer service, managing key relationships with some of Cisco's largest customers. She has driven process improvements for both customers and the company.

For the last six years, Karyn's focus has been on returns, particularly the implementation of processes to improve customer experience, address root cause and establish operational excellence. As a senior manager within Cisco's Customer Operations Group, she leads a team managing processes and customer interactions related to non-service returns. Recently, Cisco implemented proactive asset recovery practices and successfully outsourced this high-touch approach, resulting in improved recovery and return velocity.

Learn more about Infosys BPO's offerings in manufacturing

Learn more about the Reverse Logistics Conference and Expo 2010