Date 27th - 30th August, 2013
Time 8:30 AM – 6:15 PM EST
Location Sheraton Miami Airport Hotel and Executive Meeting Center, Miami, Florida, USA
Speaker Milton Paes, Business Development Manager, Brazil, Infosys BPO
Event overview
In its seventh edition, this event will help in the search for innovative models in performance, continuous improvement, and operational excellence. This event will also help inspire the future of shared service centers (SSCs) in Latin America – development opportunities, maturity of processes, and innovative trends.
Connect with Infosys
Infosys BPO will have a speaking slot for 45 minutes where Milton Paes, Business Development Manager – Infosys BPO, Brazil, will speak on the challenges of SSCs and the way forward.
Infosys BPO will also have a booth for networking, where our experts will be available for focused discussions on SSCs and outsourcing strategies for your business.
Why attend?
The 7th Annual Latin America Shared Services and Outsourcing Week will help you learn about:
- The real opportunities to generate savings in the SSC
- What to do when change management does not work
- How to ensure the highest level of organizational sponsorship
- The right time to outsource in the company
- How to maximize benefits and minimize risks of implementing a SSC in Latin America
The three-day summit will feature keynote presentations by industry and domain experts; panel discussions with top industry executives from the region and with other influential resource persons; gala dinners, business matching sessions, exclusive briefings, and networking opportunities.
Who should attend?
Global business service directors; CEOs / CFOs / COOs of shared services organizations; SSC heads – sourcing, finance, HR, IT; directors – strategic planning, presidents, vice presidents, managers, and coordinators and professionals from the finance, controller, corporate services, human resources, IT, logistics, and purchasing departments.
Session details
Topic
Process track – SSCs – challenges and the way forward
Date
28th August, 2013
Time
3:45 PM – 4:30 PM EST
Venue
Sheraton Miami Airport Hotel and Executive Meeting Center, Miami, Florida, USA
Speaker
Milton Paes, Business Development Manager, Brazil, Infosys BPO
Session description:
Milton Paes, Business Development Manager Brazil, Infosys BPO will speak on the second day of the event. The session will be for 45 minutes and he will speak about 'SSCs – challenges and the way forward.'
The primary focus of the session would be:
- Life cycle – From SSC to Global Business Service (GBS)
- Global delivery model of Infosys BPO
- Potential ways to use a BPO vendor as a partner
- SSCs – partnering with a BPO vendor is very real
- Potential ways to use a BPO vendor as a partner
- Shift from traditional to next generation SSC
Milton Paes, Business Development Manager, Brazil Infosys BPO
Milton Paes joined Infosys BPO in May 2012 as Business Development Manager in Brazil. He is responsible for local market development. One of his first accomplishments was to lead our team in closing the first Infosys BPO local deal with the second largest mining company worldwide. Milton has 15 years of experience in business and IT consultancy engagements selling and delivering international, regional, and local projects.
