An automation drive with unexpected benefits
When Patrick Stefan, the Head of Mobile Infrastructure Delivery at a global telecom giant, mandated Infosys BPM to automate his order management operations a few years ago, the bots delivered the expected benefits: higher efficiencies, scalability, and savings. But another unexpected benefit emerged during the pandemic – resilience. Not subject to any social distancing norms, the bots continued working at full capacity, ensuring the company’s business continuity during those turbulent times, while also providing business benefits worth ~$3 Mn.
