Bot and human – an unstoppable duo
Partner Program Manager at a US-based wireless network giant, Emily Williams manages the company’s business partnerships. When the company’s manually intensive purchase order creation and procurement processes began affecting operational productivity and timeliness, Emily began contemplating a holistic automation solution and sought long-time partner, Infosys BPM’s support. This case study details how Infosys BPM effectively helped Emily to cut down manual effort, reduced overall PO creation time, and drastically decreased open orders, all with 100% process compliance.
Approach summary:
- Designed bot using a ‘human-in-the-loop’ concept
- Bot downloaded unprocessed PRs
- Created a pre-formatted template to be sent by the bot to vendors
- Programmed bot to follow-up daily until orders shipment
- Manual efforts reduced by 56 hours/day
- PO creation time reduced by ~38%
- Discrepancy management sped by 33%+
- Open order processing reduced by 50%
- Achieved 100% process compliance
