About Us

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Our story

Infosys BPM is a global leader in business process management.

Reimagining Business Processes with next-generation digital services

Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. We enable clients to navigate their digital journey, operating from 32 delivery centers across 16 countries. We employ over 43000 people from over 100 nationalities, as of September 30, 2019.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like NASSCOM, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Here are the defining moments in the history of Infosys BPM.

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Milestones

2018

  • Infosys BPO renamed to Infosys BPM

2017

  • Infosys BPO completes 15 years. Celebrates # Spirit of 15

2016

  • The launch of reimagining BPO, reshaping client experience and igniting minds with innovative methods of doing business

2015

  • Infosys BPO's 32nd center begins operation. Operations now carried out from 32 centers spread across 14 locations

2012

  • Infosys BPO completes 10 years

2011

  • Infosys BPO acquired Australia-based Portland Group Pty Ltd, a leading provider of strategic sourcing and category management services. Portland Group was founded in 1999 and serves several large ASX 200 organizations within the Australia region.

2009

  • Infosys BPO acquired McCamish Systems LLC, a premier US-based business process solutions provider, establishing it as a key player in business platform services for the insurance and financial services sector.
  • Infosys BPO earned the highest rating, Level 5, for the e-Sourcing Capability Model (eSCM–SP: v2.0) by Carnegie Mellon University's IT Services Qualification Center (ITSqc). It is the second company in India and third, globally, to be certified at Level 5 eSCM-SP.

2008

  • Infosys BPO added its 50th client, a leading publisher
  • Infosys BPO launches an international center in Monterrey, Mexico as a part of its strategy to provide nearshore and Spanish language support for its North America clients

2007

  • Infosys BPO certified for e-Sourcing Capability Model for Service Providers (eSCM-SP v2.0) at Level 4.0 by the Carnegie Mellon University's IT Services Qualification Center (ITSqc), becoming the only company to achieve this on the first attempt
  • Infosys BPO launches its delivery center in Hangzhou, China to service clients in the APAC region in region-specific languages
  • Infosys BPO expands its operations by starting a delivery center in Manila, Philippines
  • Infosys awarded a multi-year global BPM contract by Royal Philips Electronics which is among the largest F&A deals in BPO from India and expands Infosys’ global network by adding 1400 skilled staff and acquiring three centers in India, Poland and Thailand

2006

  • Infosys BPO becomes a 10,000 employee organization
  • Infosys BPO adds its 25th client, a leading US-based insurance company
  • Infosys BPO launches two new domestic delivery centers in Jaipur and Gurgaon
  • Progeon Ltd. is renamed to Infosys BPO, thus strengthening Infosys’ promise by enabling our clients to work with one integrated brand for consulting, technology, and process outsourcing

2005

  • Infosys BPO gets ISO: 9000 and ISO: 27000 Certificates

2004

  • Infosys BPO expands its global operations by launching its first international center in Brno, Czech Republic to support European clients in European languages

2003

  • Infosys BPO expands its operations by launching a delivery center in Pune

2002

  • Infosys BPO gets its first client; a leading global high-tech manufacturer for the global sales order operations
  • Incorporation of the company (at that time known as Progeon Limited) as a subsidiary of Infosys Limited Ltd in India to focus on business process management
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