Infosys BPM Wins the 2021 Frost & Sullivan Competitive Strategy Leadership Award

Infosys BPM has been awarded Frost & Sullivan’s Global Competitive Strategy Leadership Award in the BPM outsourcing industry. The prestigious award recognises how Infosys BPM reacted to the challenges faced by the COVID-19 pandemic and responded with admirable composure to support clients and employees by drawing from its unmatched focus on business continuity and experience managing disruption.

The award is a demonstration of our commitment to respond and adapt to an evolving scenario and our ability to deliver high-quality and scalable service to clients. The awards function was not held this year due to the pandemic.

About the award

Frost & Sullivan’s industry analyst team benchmarks market participants and measures their performance through independent, primary interviews and secondary industry research to evaluate and identify best practices. Frost & Sullivan’s intent is to help drive innovation, excellence, and a positive change in the global economy by recognising best-in-class products, companies, and individuals.

“While the pandemic exposed weaknesses in all types of businesses, it also revealed the resilience of character and abilities that Infosys has been cultivating for years. A recognized technology leader and innovator in the BPM space, Infosys rose to the challenge like few global organizations during the pandemic. No business imagined the exact potential impacts and interruptions that 2020 could bring. Yet, Infosys demonstrated the strength of its plans and ability to adapt.”
‐ Alpa Shah, Global Vice President CX Practice

Key highlights

  • Infosys BPM responded to the crisis with a highly competent and flexible action plan, guided from its ‘War Room’ — a cross‐functional team that worked tirelessly to coordinate action.
  • The War Room provided leadership but allowed individual offices to make local determinations.
  • When Infosys BPM realized that the pandemic would impact client delivery, it made transparent assessment and communications paramount.
  • Infosys BPM worked closely with the clients' operations and security teams, from the first conversation to the ongoing evolution of the situation throughout the year, and ensured it observed best practices and adhered to compliance requirements.
  • Infosys BPM undertook the massive effort to enable work from home for more than 30,000 employees and made a seamless transition without compromising client delivery as well as continuing service-level agreements.

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