Infosys BPO receives honorable mention for positively impacting customer satisfaction
Infosys BPO received an honorable mention for this year’s ERM Award of Distinction at the RIMS ERM Conference 2013 in San
Francisco. As a result of its Enterprise Risk Management (ERM) implementation, the company has seen a direct correlation
between its risk program and higher customer satisfaction scores.
Judging criteria for the ERM Award of Distinction includes – the scope of the ERM program and how it engages different levels
throughout the organization, the program’s connection to the company’s overall mission, and its ability to create additional
value for the organization.
As a pre-eminent organization dedicated to advancing the practice of risk management, the Risk Management Society™ (RIMS),
is a global not-for-profit organization representing more than 3,500 industrial, service, nonprofit, charitable and government
entities throughout the world. Founded in 1950, RIMS brings networking, professional development and education opportunities
to its membership of more than 11,000 risk management professionals located in more than 60 countries.
RIMS press release