Driving Customer Centricity to New Heights: Infosys BPM & T-Mobile Win the 2025 SSON North America Impact Award

Infosys BPM, in partnership with T-Mobile, has been honored with the prestigious 2025 SSON North America Impact Award for Customer Centricity.

This recognition highlights Infosys BPM’s unwavering commitment to delivering exceptional business value to T-Mobile. The award-winning submission detailed the collaborative partnership and strategic initiatives implemented during a critical period of business transformation. It showcased the successful application of the Process Progression Model® (PPM), which led to optimised operations, enhanced efficiency, and strengthened compliance. The highlights were the strategic alignment and talent development, which played a key role in driving outstanding business outcomes and further reinforcing the partnership.

The awards ceremony, held on March 26th in Orlando, brought together industry leaders from around the world to recognise and celebrate notable achievements in the outsourcing industry.

About the Award:

The SSON North America Impact Awards are among the industry’s most prestigious honors. As part of one of the world’s largest and longest-running annual shared services conferences, these awards recognise best practices and celebrate organisations that demonstrate excellence in outsourcing.