Infosys BPM recognized as 2025 Enabling Technology Leader by Frost & Sullivan
Infosys BPM has been recognized as 2025 Enabling Technology Leader by Frost & Sullivan for leveraging vital technology to enhance products and applications. It has been recognized for best practices in the global AI-powered finance and accounting outsourcing services industry.
The award involves a detailed evaluation of best practices criteria across two dimensions. Infosys BPM excels in many of the criteria in the AI-powered finance and accounting outsourcing services space.
| Technology Leverage | Customer Impact |
|
Commitment to Innovation |
Price/Performance Value |
|
Commitment to Creativity |
Customer Purchase Experience |
|
Stage Gate Efficiency |
Customer Ownership Experience |
|
Commercialization Success |
Customer Service Experience |
|
Application Diversity |
Brand Equity |
key highlights
Infosys BPM excels in many of the criteria in the AI-powered finance and accounting outsourcing services space.
Commenting on what sets the company apart in the BPM industry, Sherrel Sonia Roche, Associate Director, Customer Experience Research, notes “Infosys BPM remains at the forefront of innovation and has reimagined its BPM solutions by combining digital technology along with humanware (human element + automation) capabilities to develop industry-specific platforms. The company has shifted to an AI-first BPM strategy, aiming for a unique “AI-first with human-in-the-loop” model.”
Infosys BPM excelled in best practices across multiple criteria:
The transformation of the AI-powered finance and accounting outsourcing services industry
Enterprises strive to achieve better business outcomes by standardizing and optimizing workflows that transform their legacy operations. Increasingly, outsourcing technology, finance and accounting (F&A), trust and safety, customer experience, supply chain and procurement, and other essential business processes offers significant value. Outsourcing models have evolved from labor-intensive services to hybrid models that combine technology innovation with human expertise. Disruptive technologies such as automation, artificial intelligence (AI), machine learning (ML), analytics, data visualization, data management, digital operations, and point solutions are reshaping how businesses operate and engage with stakeholders.
Infosys BPM: forefront of technology innovation in business process optimization
Commenting on what sets the company apart in the BPM industry, Sherrel Sonia Roche, Associate Director, Customer Experience Research, notes “Infosys BPM remains at the forefront of innovation and has reimagined its BPM solutions by combining digital technology along with humanware (human element + automation) capabilities to develop industry-specific platforms. The company has shifted to an AI-first BPM strategy, aiming for a unique “AI-first with human-in-the-loop” model.”
Transforming account payable processes through agentic AI competencies
Infosys BPM is moving towards agentic AI solutions to enable self-learning systems, autonomous processing, and advanced problem-solving capabilities, further driving innovation and efficiency in business processes. Agentic AI helps address several key challenges and transforms business processes by making them more intelligent, faster, and less error-prone through AI-driven automation.
- Efficiency reduction: The solution aims to reduce manual effort by 50% to 60% in processes like accounts payable and bill-to-cash.
- Minimize errors: By using AI agents with multiple validation steps, agentic AI significantly reduces human errors, especially in complex processes with numerous variations (like different invoice processing methods).
- Improvement in processing speed: The AI agents can reduce the average handling time (AHT) by 50%, accelerate invoice processing, speed up cash collection, and automate repetitive tasks.
- Flexibility: The micro-agent architecture allows for modular, configurable solutions that can be tailored to client-specific needs.
- Complex process handling: The solution can manage intricate tasks like multilingual invoice translation, extracting data from complex documents, identifying specific invoice types, and handling handwritten and multi-page documents.
Building trust through a customer-centric approach
Infosys BPM employs a comprehensive strategy to deliver exceptional customer value, focusing on acquiring new customers and retaining existing ones. This strategy is built on the foundation of service delivery excellence, relationship management, and innovation.
Building brand equity
Frost & Sullivan recognizes Infosys BPM as an innovative technology leader in the BPM services industry. The company acts as a comprehensive solution provider for enterprises, seamlessly integrating core IT and BPM services under a single brand. In response to the rapidly evolving digital landscape, Infosys BPM has been fortifying its BPM services through ongoing research and development, creating new cutting-edge BPM solutions, developing close collaboration with technology partners to incorporate emerging technologies into its solutions portfolio, and placing a strong emphasis on agility to meet the evolving needs of clients.
about Frost & Sullivan
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