Business Process Outsourcing Services - Australia

Who We Are

Navigate to our Next

Working at Infosys Australia

Our People

Who we are

Infosys BPM established its operations in Parramatta, Sydney in June 2015. Today, we host close to 150 talented professionals, who are living the Infosys values and delivering a world class service to their clients in an excellent and conducive environment.

The Centre hosts the Shared Services for key departments of the State Government of NSW (New South Wales) and delivers Finance and Accounting, Tax administration and HR related services to nearly 15000 employees of the State government across key agencies, like Department of Premier and Cabinet, Treasury, Service NSW (the arm that deals with citizens), Department of Customer Service. We also provide Finance and Accounting services to TAFE NSW and Contact Centre services to clients including the state government.

The teams manage extremely complex financial transactions for the State and work in close collaboration with their clients including working out of their offices during critical periods or for high visibility projects. We successfully supported the state through a major Machinery of Government Change, post the 2019 NSW State elections. The team manages challenging and complex assets and close the books for the state running into billions of dollars, on the people side Infosys is responsible for ensuring that complex Awards and entitlements are processed in a timely and accurate manner to ensure employees are paid right and on time.

We Navigate to our Next!

Infosys BPM has been recognized by several institutions. We are associated with a few industries and regulatory bodies, which enables us to keep our employees current and ensures the service delivery compliance to our clients. We won a prestigious award organized by Indian Society for Quality (ISQ) on 7th June’2019 at Gurugram. We competed with service and manufacturing organizations such as Wipro, HDFC Life, Indus Tower, Tata Motors, Ashok Leyland, etc.

At Infosys BPM, we believe in actively contributing to the Corporate Social Responsibilities of the organization. Our employees’ participation in supporting local communities, non-profit organization and fund-raising for social cause has been incredible over the past years. For the last 4 years we have been participating in a fund-raising event “Australia’s Biggest Morning tea” to support cancer research for Cancer Council Australia. Every X-mas festive season we partner with NSW Foodbank, a not-for-profit organization who distributes food to the homeless. We collectively donate non-perishable food items as a part of Christmas Wishing tree.

We have also participated in causes such as “World’s Greatest Shave” supporting Leukemia Foundation, “Fiver for a Farmer” fund raising event during drought season in 2018 and during natural disaster such as bush fire in 2019/20.

Our engagement on CSR activities alongside supporting the local community, its people, culture and heritage, also is a platform for team building and employee engagement.

Working with Us

Infosys BPM Parramatta is a small, yet vibrant Centre and the constant endeavor is to provide employees with the right tools to execute their deliverables and give them a good work life balance.
We constantly encourage our staff to keep themselves skilled and upskilled. The work culture is predominantly based on two aspects-

Getting staff to appreciate the global scale and opportunities within the company they work for
Aligning the culture in the Centre to the Australian way of life and approach, which is transparent, fair and consistent irrespective of background, race, gender, and orientation.

There is a constant focus to get employees to engage, interact and provide feedback and inputs into service deliverables. Employee contributions to enhancing client outcomes are highly valued and rewarded within the Infosys culture.

Employees are also provided great visibility and transparency into the client relationship and strategy as that has a direct impact on staff, this is to ensure that at all times the organization, the employees and the deliverable is calibrated with the client.