BPM Analytics

Change management practices to ensure effective BPM in an organisation

The business world is witnessing endless competition, transforming customer demands, and technological advancements. Proactively deploying Business Process Management (BPM) and ensuring appropriate operational and management changes has proven useful to businesses in adapting and coping with these advances.

As BPM reorganises and reengineers crucial business processes, one can expect stiff resistance from the existing machinery. Whether it is voluntary resistance born out of fear or involuntary resistance due to discomfort and organisational inertia, businesses must alleviate the concerns and smoothen out the transition.

Change management must be deployed with surgical precision to ensure effective Business Process Management (BPM). Successful change management leads to successful BPM analysis and implementation in the organisation.

If you intend to implement BPM and handle the change in an organisation, read on and uncover the best change management practices to drive effectiveness.

Change management in BPM

To keep up with the pace of the change in the business landscape, organisations need process innovation. The best method for achieving this innovation is by implementing business process management and digital transformation.

While these organisational changes differ in scope and form, the primary aim of change management is to make sure that everyone is on the same page, prepared, committed, and aligned to the change.

Efficient management: Best practices for BPM change management process

To ensure the successful implementation of digital and business process transformations, it is essential that organisations take on the changes and bring them into their culture. The change management process involves clear communication, in-depth training, and continuous support to overcome obstacles. Here are a few best practices that will make change management holistic and beneficial:

Alignment and planning

A robust strategy is the foundation of effective change management in business process management. In order to successfully leverage BPM, it must have clear objectives, scopes, and Key Performance Indicators (KPIs).
Aligning BPM goals with the organisation’s objectives ensures that the new processes contribute to the organisation.

Stakeholder engagement

Anyone affected by the BPM strategies, including employees, managers, customers, and partners, must be regarded as a stakeholder. A key component of stakeholder engagement is drawing them in early and often.
By gathering stakeholder information, you will understand their requirements, concerns, and possible objections. A participatory approach during the BPM analytics phase will ensure their perspectives are considered, resulting in greater acceptance and lower resistance.

Effective communication

Transparency and consistency are essential throughout the BPM lifecycle. Establish a comprehensive communication plan that specifies when, how, and through what channels each group will receive information.
Make sure your messages are customised based on stakeholder needs. Keeping stakeholders informed about the progress, benefits, and the next steps of business process analytics helps maintain trust.

Support and training

It is often necessary to acquire new skills and knowledge when introducing new processes and systems. Training programs are needed to make sure employees are prepared for the changes.
A training program could comprise hands-on guidance, workshops, and e-learning modules. Continuing support through help desks, communities, and training opportunities reinforces changes and resolves any adaptation problems.

Mechanisms for monitoring and feedback

Properly navigating feedback and monitoring are crucial practices that determine the efficiency of the BPM change management approach.

Evaluating KPIs plays an important role in considering the impact of the changes and tracking end-to-end progress. To make the most of every process, employees and stakeholders must participate in surveys, interviews, and performance reviews frequently.

Based on the feedback, further improvements and adjustments must be made as required.

Simulation and testing

Advanced BPM tools with simulation features allow businesses to conduct what-if analyses, predicting the impact of changes on cost, efficiency, and customer service. This forward-thinking approach enables leaders to refine processes, minimise risks, and make informed decisions, ensuring changes deliver maximum value. This method significantly enhances the reliability and effectiveness of BPM initiatives by allowing thorough pre-implementation testing.

Continual improvement and sustainability

Cultivating a culture where process improvements are regularly identified and implemented fosters an environment rich in innovation. This involves establishing mechanisms for routine evaluations and actively encouraging employees to suggest enhancements. By embedding continuous improvement into the organisational culture, leaders can enhance agility, swiftly adapt to market changes, and sustain a competitive edge.

Post-implementation support

Ensuring the long-term success of BPM changes requires robust post-implementation support. This part of BPM change management includes continuous monitoring, ongoing training, and addressing any issues that may arise.

Regular feedback loops and performance tracking are essential for identifying areas for further improvement. By establishing a strong support system, companies can make sure that changes are durable and continue to provide the desired benefits.

How can Infosys BPM help?

BPM change management best practices make implementing BPM seamless. Infosys BPM can help you with a user-friendly solution. Whether you need help modelling and automating your process or monitoring and optimising it, Infosys BPM provides a complete BPM solution.

Read more about BPM analytics here!