BPM Analytics
How Hyper-automation is Revolutionizing Business Process Management?
In today’s highly competitive business landscape, organisations that prioritise innovation, efficiency, and streamlined operations are more likely to stay ahead. This is why more and more businesses today are turning towards hyper-automation to optimise processes and outperform their competitors. Incorporating hyper-automation into an organisation’s business process management (BPM) practices allows for the automation of various complex workflows and processes to make them more efficient, effective, and adaptable. This article will explore the growing adoption of hyper-automation in BPM and its impact on the future of business operations.
What is hyper-automation?
Hyper-automation goes beyond automating simple processes by integrating cutting-edge technologies like artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), process mining, and advanced analytics to optimise complex end-to-end business processes. While traditional automation handles repetitive, rule-based tasks, hyper-automation combines multiple modern technologies to offer a more intelligent and comprehensive approach to automation. The goal is to automate as many tasks and processes across the organisation as possible, enhancing performance while saving time and resources.
Benefits of adopting hyper-automation
Effectively incorporating hyper-automation boosts process innovation in BPM and offers several advantages for businesses of all sizes and across various
industries. Let’s take a closer look at the impact it can have on various aspects of an organisation.
Increased operational efficiency
Hyper-automation can complete complicated end-to-end processes extremely quickly and eliminates human error, considerably enhancing an organisation’s operational efficiency.
Cost savings
Automating most processes across an organisation minimises the need for human involvement, leading to substantial cost savings. Additionally, the scalability of hyper-automation in BPM allows businesses to expand without the immediate need for additional staff.
Better decision making
AI and ML give business owners and decision-makers access to detailed insights based on the analysis of large amounts of data. These insights guide strategic decisions that will determine the future of the organisation.
Scalability
Hyper-automation is easily scalable, and can be customised as required to meet changing requirements. This makes it an ideal solution for establishments of all sizes, especially in today’s dynamic and unpredictable business environment.
Improved customer satisfaction
Hyper-automation enables businesses to offer their customers a personalised experience at each interaction and can also automate prompt responses or solutions to customer queries or issues.
Compliance
Reducing human involvement in processes decreases the chances of regulatory noncompliance. Fully automated systems ensure tasks are completed in accordance with established standards.
How will hyper-automation affect jobs in the future?
With the growing popularity of hyper-automation, speculation is rife about the significance of human involvement in business operations in the near future. While there are concerns that the expansion of hyper-automation could result in extensive job displacement, we believe that it is more likely that the widespread adoption of modern automation strategies will generate new roles and opportunities. After all, even as automation technology gets more and more sophisticated, businesses will still need to rely on humans to make critical decisions and provide creative solutions to problems. Below are a few ways in which hyper-automation, alongside process innovation in BPM, has the potential to transform the workplace.
Development of new roles
With most major, labour-intensive tasks being automated, the workforce will be able to focus on mission-critical strategies, which in turn will lead to the emergence of higher-level roles that demand specific expertise. These may include AI specialists, data analysts, or business process engineers.
Training and upskilling
As the duties of the workforce evolve, employees will need to enhance their skills to stay relevant. The organisation will need to invest in training programs to help the workforce develop their skills and adapt to changes within the organisation.
Increased collaboration between humans and machines
In the age of hyper-automation, the most successful businesses will be those that can seamlessly blend the capabilities of humans and machines to effectively leverage the strengths of both.
How can Infosys BPM help with automation strategies?
The Infosys BPM Analytics Service offers a wide range of business analytics solutions, including advisory to model development, support, maintenance, data science, and more. These services are supported by cutting-edge digital technology to ensure positive business outcomes. Reach out to know more.
