One Single Form to Getting Master Data Right
When Mariam Andrews, Service Line Operations Manager at a global consumer goods manufacturing giant, found her fragmented customer data management process causing productivity issues and depleting customer satisfaction levels, she turned to Infosys BPM for help. This case study details how Infosys BPM’s process automation and standardization solution improved data quality levels to 99.9%, released $84K in savings, and increased the customer value score beyond expectations from 50% to 75%.
Approach summary:
- Designed standardized global request form
- Developed centralized data management platform
- Set up automated workflows for routing change management requests
- Established robust validation rules
- Integrated solution with SAP system
- Conducted comprehensive training sessions
Key Benefits:
99.9% data quality score achieved
Improved CVS score by 43%
28% of total FTEs released
$84K saved annually
Improved TAT to 97%
