Automating away insurance enrolment blues
When Joanna Green, Head of Operations at a leading healthcare insurance company, found her team struggling to process new member enrolments on time despite increasing the staff headcount, she turned to Infosys BPM for help. This case details how Infosys BPM implemented a comprehensive robotic process automation with 100+ bots, leading to 50% reduction in manual efforts, quicker turnaround times, and an impressive $2 million in cost savings.
Approach summary:
- Conducted detailed assessment of enrolment workflow
- Identified use cases for RPA implementation
- Created a business review document
- Developed RPA bots within three to eight weeks
- Conducted user acceptance training
- Performed rigorous test cases, system integration tests and code reviews
- Deployed 100+ bots in production environment
- Monitored bot performance and took corrective actions
Key Benefits:
$2 million cost savings achieved 
50% reduction in manual workload 
99% transactions processed within TAT SLA 
40% reduction in AHT for assigning PCPs 
99% accuracy score achieved 
100% SLA compliance towards ID card issuance 
