Getting a good night’s rest
Veronica Millet, Head of APAC sales at a Dutch Healthcare giant, was losing sleep over her company's product recall of several medical devices. The unexpected crisis, monitored by regulatory bodies across countries, meant that Veronica had to act fast to maintain compliance and regain approval for fresh sales. This case outlines how Veronica, hamstrung by a lack of in-house capabilities, brought in long standing business partner Infosys BPM to successfully remediate 250,000 devices across over 10 product types and 13 APAC countries.
Approach summary:
- Stakeholder mapping
- Proactive, multi-modal communications
- Dashboards and automations
- Employee alignment
Key benefits:
150,000+ devices remediated on schedule 
$25 Mn in refunds processed 
Closure of 12 sleep centre sites 
95% reduced reporting TAT 
Market research support 
