$1 Mn savings delivered with care, compassion and automation
A leading US healthcare insurer expanding rapidly into new markets found that its inefficient manual processes, unable to scale in pace with its growth, were beginning to seriously impact member experience. This case details how Infosys BPM helped the organization completely reimagine its processes for assigning primary care providers (PCP) to members, with its scalable, automated solution eliminating 95% manual effort, improving accuracy and compliance, delivering $1 Mn annual savings, and greatly enhancing member experience.
Approach summary:
- Deep dive discovery sessions to assess existing workflows
- Study of manual validation process and to-be process design
- Designed and developed automation using AssistEdge RPA tool
- Executed end-to-end testing and deployments
Key Benefits:
95% reduction in manual effort 
21 FTEs freed up for more strategic work 
$1 Min annual savings 
100% SLA adherence 
Faster turnaround time for PCP assignments 
Enhanced customer experience 
Seamless scalability 
