When finance learned to keep up
As a fast-growing global logistics enterprise expanded across Europe, its finance operations struggled to keep pace. Country-level silos, inconsistent processes, and limited automation constrained visibility and scalability. To address this, the organization partnered with Infosys BPM to design and implement a captive European Shared Services Center (SSC). The initiative centralized the majority of finance activities while preserving internal control and business continuity. Through a structured, phased approach, the new operating model delivered cost efficiencies, stronger governance, and a platform for continuous automation—creating a finance backbone built for growth.
Approach summary:
- Opportunity assessment and SSC scoping across Finance and adjacent functions
- Target operating model design with strong governance and change management
- Phased SSC build and multi country transition execution
- Automation and technology roadmap for continuous optimization
- Captive SSC model preserving internal control and service continuity
Key benefits:
85% of finance activities centralized into a European SSC
€1M+ annual savings from Year 2 onward 
Improved compliance, standardization, and service quality 
Future ready finance platform with built in scalability
Enhanced visibility and performance tracking across countries 
Seamless transition with no disruption to ongoing operations 
