The partnership between Spark New Zealand and Infosys BPM not only helped Spark deploy enhanced technology capabilities, but also aided in delivering amazing outcomes for its end customers. Infosys BPM has helped Spark understand how things can be changed to get even better at their business. Working proactively, the Infosys BPM team cleared Spark’s huge backlog of orders which has now reduced from 4500 to less than 1200, and the lead time for new orders from 2 weeks to 2 days. This has greatly enhanced Spark’s end-customer satisfaction levels and in their own words the partnership has proven to be a complete game changer for them and their customers.
Here are a few quotes from the video testimonial:
“They have been an absolute delight to work with...This has been a complete game changer for Spark and also for our customers and our provisioning people” - Lee Talbot, Agile Delivery Lead, Spark NZ
“I’d like to say a massive thank you for all your immense hard work and dedication – we couldn’t have done this without you." – Claire Barber, Chief Digital Officer, Spark NZ