Client Insights

Success Stories

  • A brand new factoring strategy to plug revenue leakages

    Broadspectrum, a global infrastructure management company entered into a factoring agreement with a leading US financial institution in Australia. However, it realized that it was paying unreasonably high interest payments to the financial institution and wanted to trace the reason for the same. Infosys BPO took the initiative to analyze interest payments to the banker, and the customer payments pattern to provide insights on cost saving opportunities.


  • Collaborative partnership supports P&G’s customer focus

    In this insightful article, Damon Frost, Director, Global Business Services, Procter & Gamble (P&G), shares how Infosys BPO matched up to their search for the right partner willing to innovate and create relationships without borders. Damon states that Infosys proved their mettle by meeting P&G’s expectations for productivity gains.

    Published with the permission of Outsourcing Center


  • Delivering value from BPM: Infosys and Arrow grow engagement into 360-degree relationship

    This case study by HfS Research presents the progression of the Arrow Electronics and Infosys BPO relationship. From an outsourcing arrangement to one where working together resulted in a wide range of benefits for both companies.

    Published with the permission of HfS


  • Business disentanglement: From a large, solid enterprise to a leaner, flexible one

    TP Vision sought Infosys BPO’s help in business disentanglement from its former parent, Philips. Our approach led to a fitness program that helped TP Vision disentangle smoothly and establish leaner,... efficient, and flexible financial processes. Today, we are a trusted financial services partner and have initiated several cross-responsibility initiatives to improve process efficiencies further.


  • Staples Brazil fixes on the future after freeing working capital

    With a rapidly growing business, Staples Brazil was floundering under the weight of daily critical accounts receivables processes. Invoices were not matching payments. With a large amount of working capital trapped in fiscal obscurity, the company took steps in early 2011 to get its operation back on track. And Infosys was the ‘best candidate’ to help with this.


  • Unleashing rapid product growth

    Athene Annuity & Life Assurance Company had set aggressive business goals for itself – to achieve a ten-fold increase in annual premium revenue. With Infosys McCamish as a partner, the company is now swiftly advancing towards achieving US$1 billion in annual premium sales. A collaborative development approach helped Athene Annuity launch new products and systems despite aggressive time-to-market expectations.


  • The 'secret sauce' in the Rio Tinto-Infosys partnership

    Rio Tinto, the leading international mining group, worked with Infosys BPO to streamline disparate accounts payable operations across five countries. Infosys BPO experts helped unify Rio Tinto's global teams into a more efficient global operation with one process and one focus. This award-winning relationship is now the theme of an article published at Outsourcing Center website. Being flexible, staying involved, and committing for the long term constitute the winning approach to BPO, the article says.

    Published with permission of Outsourcing Center


  • Philips leverages outsourcing partnerships with Infosys to simplify regulatory compliance

    Jan-Willem Scheijgrond, Senior Director of Environment, Health and Safety at Philips, discusses how the Philips-Infosys outsourcing partnership has greatly simplified the regulatory compliance journey.

    Published with permission of Shared Services & Outsourcing Network (SSON)


  • Feeling the pressure to remain compliant in an increasingly regulated world of business?

    Dr. Georg Niedermeier, Head of Product-related Environmental Protection at OSRAM AG, discusses OSRAM's regulatory compliance journey and how Infosys BPO contributed to it.

    Published with permission of Shared Services & Outsourcing Network (SSON)


  • Infosys and Charming Shoppes: A Winning Combination

    In an interview with the Shared Services and Outsourcing Network, Terri Sasso, Vice President of Controller and Business Services at Charming Shoppes, reflects on what made Infosys a good match as an outsourced shared services provider.

    Published with permission of Shared Services & Outsourcing Network (SSON)


  • Seamless Finance BPO Transition Program for a Leading Telecom Firm

    Everything Everywhere Ltd is a U.K. based company, which runs Britain’s most famous mobile brands - Orange and T-Mobile. Everything Everywhere sought to standardize delivery mechanism across locations and improve operational efficiency. Infosys BPO was selected for the project based on our consistency record. The transition process was complex as it dealt with multiple stakeholders spread across three locations. The case study shares details on challenges faced during execution (Project Mayflower), and how Infosys BPO enabled successful transition with efficient planning and change management.


  • Rio Tinto Transforms Procurement Process and Streamlines Operations

    Rio Tinto, a leading mining group, sought to integrate its procurement outsourcing operations with finance and accounting function. The group also wanted to set up an offshore Center of Excellence but lacked labor to address the mandates. The mining major partnered with Infosys BPO in two separate projects - Project Palm and Project Beech, to address their challenge and continue their growth story. Infosys helped Rio Tinto streamline operations and save 400,000 Euros and enabled significant process improvements.

    Reproduced with the permission of Outsourcing Center


  • Infosys Partners with P&G to Transform Shared Service Center

    Infosys helped P&G's Singapore Customer Service Center to transform its order-to-cash operations by automating several operations. This enabled P&G to refocus its expertise on customer service. In an interview with Shared Services & Outsourcing Networking (SSON), P&G's Associate Director, Ashit Mehra, explains how the hybrid model equipped P&G to focus on product sales and identify incremental sales opportunities. The partnership between P&G and Infosys won the SSON Asian Excellence Award 2010 in 'Best New Outsource Delivery Services' category

    Reproduced with the permission of SSON


  • Infosys Partners with Cisco to Improve User/ Partner Experience and Service Sales Revenues

    Infosys BPO partnered with Cisco to support end-to-end engagement with its Tier-1 partners. Infosys BPO enhanced Cisco's sales metrics and service strategies by implementing best practices and business models through worldwide partner support program. Infosys BPO enabled substantial savings through increased knowledge imparted to partners by the Partner Support Associate (PSA) teams.


  • Infosys BPO Case Study Journal - Client Perspectives

    The latest edition of Infosys BPO Case Study Journal presents three success stories that demonstrate clients focus to derive continued business value through collaborative partnership with Infosys BPO.


  • Infosys BPO, a catalyst for Philips' growth in Latin America

    Philips Latin America partnered with Infosys BPO in a greenfield outsourcing project to transform its accounting, fiscal and procurement processes. The engagement leveraged our mature global partnership to create value and deliver tangible results. Infosys BPO enabled cost savings, flexibility and cost variability, and seamless migration from legacy systems in a short span of time. This resulted in improved procurement metrics, and transformed accounting and planning processes for Phillips.


  • Smart Sourcing Summit: Managing Risk in Uncertain Times

    The summit held between October 12 and 13, 2009, Chicago, puts the focus on Infosys-Caterpillar partnership in the presentation, 'The Optimized Purchasing Organization: Outsourcing as a Competitive Lever'. Key drivers behind Caterpillar's procurement Business Process Outsourcing (BPO) program, the process of selecting Infosys as a service provider and the major benefits realized were discussed.


  • Infosys Partners with Philips to Transform Shared Service Centers (SSCs)

    Philips selected Infosys in 2007 to acquire and operate its Shared Service Centers (SSCs) in Poland, India and Thailand. Within two years of operations, Infosys implemented process automation projects, a transaction-based pricing model, leveraged best-shore locations and reduced employee attrition. Currently, Infosys manages complex Finance and Accounting (F&A) processes and procurement operations for Philips.

    Download | Download NelsonHall case study

  • Revenue Assurance Solution Rings in More Business

    Orange Business Services transformed disparate systems for effective ordering, provisioning and billing with Infosys BPO's Revenue Assurance solution.


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