Howdy customer! Automating customer service and enabling high-end business value for Texas Instruments
With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riley Jones, a Customer Service Operations Manager with Texas Instruments. That’s when she reached out to Infosys BPM, who — with an impactful, award-winning modernisation program — delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings.
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