Agentic AI helps Infosys accelerate collections and unlock $50M in value

Deepak Bhalla, Chief Risk Officer and Global Head of Business Finance and Operations Planning at Infosys Ltd, shares how Infosys BPM developed and deployed a multi agent digital workforce with a Human in the Loop approach to run end to end accounts receivable reconciliation for Infosys Ltd. The initiative unlocked $50 million through faster collections, improved process throughput by over 60 percent, and increased associate efficiency by nearly 50 percent. This success shows how AI combined with domain expertise elevates finance teams and creates strategic enterprise value.