Cloud Software Group and Infosys BPM: Simplifying enterprise operations for the AI era

As businesses scale through acquisitions and evolving technology landscapes, operational complexity can become a constraint on speed, efficiency, and growth.

For Cloud Software Group, the priority was to bring together two mature organizations with different systems, processes, and tools into a more consistent operating model. In partnership with Infosys BPM, the focus was on consolidating platforms, standardizing processes, and strengthening governance - establishing the clarity and discipline needed to operate and scale effectively.

This foundation is now enabling Cloud Software Group to embed AI more meaningfully across its operations - supporting faster decisions, improved efficiency, and more predictable outcomes.

In a video featured on Custom Content from WSJ, Andy Nallappan, President and Chief Operating Officer, Cloud Software Group, and Anantha Radhakrishnan, Chief Executive Officer and Managing Director, Infosys BPM, outline how this operating model continues to evolve - extending AI across workflows while progressing toward a more unified, low-friction way of working enabled by agentic interfaces.

Watch the full video on Custom Content from WSJ here: